Product Advisor | Banff (August – January)

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 19,000 - 25,000; Part time

Job summary

Canadian Rocky Mountain Resorts is seeking a seasonal Product Advisor to deliver authentic, sudsy experiences for customers in our stores. You will leverage natural product knowledge to guide customers on their journey toward a natural lifestyle and assist in maintaining brand standards across the store.

This role requires a minimum availability of 15 hours per week with a target start date in August and an expected end date of January 2027.

Qualifications

• Provide friendly, authentic customer service aligned to Rocky’s standards.
• Share product knowledge to help customers choose natural products.
• Collaborate with team to maintain a positive store atmosphere.
• Communicate feedback and observations to improve in-store operations.

Responsibilities

• Deliver consistent personal customer service and selling skills.
• Support and mentor teammates to foster team spirit.
• Keep store presentation aligned with brand standards and planograms.
• Capture and relay customer feedback to Store Leader for improvements.
• Address customer concerns promptly and professionally.
• Help drive revenue metrics including conversion and ATV.
• Maintain cleanliness and replenishment to ensure a top-tier experience.

Skills

Customer service

Sales skills

Team collaboration

Communication

Job description

Who we are

At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That’s why for over 25 years we’ve been students of this glorious Earth - formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.

Our 14 locations nationwide are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink - unique to each location.

Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.

Are you a natural fit for the new world of Rocky?

The position

The Product Advisor is responsible for creating a memorable, authentic, and sudsy experience in our stores, for all customers. Utilizing a wealth of natural product knowledge & experience, you will advise our customers on the journey towards a natural product, or a whole new lifestyle.

This is a seasonal position requiring a minimum availability of 15 hours per week, with a target start date in August and an expected end date of January 2027.

What you’ll be doing

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations
• Encourage, support, and share knowledge with team members to cultivate team spirit
• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience
• Share customer feedback and observations with the Store Leader to foster continuous improvement
• Address customer concerns and complaints readily and with intent
• Strive to drive revenue and performance metrics including revenue, ATV, and conversion
• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation
• Support a consistent customer experience through tidying, replenishment and other tasks assigned; self-manage to identify tasks that positively contribute to the in-store experience

Application

• We are accepting applications for the Product Advisor position until suitable candidate are found.
• Eligibility: Candidates must be legally authorized to work in Canada.