Retail Sales & Delivery Associate

Pop's Cannabis Co.; Bracebridge; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

100% tips on delivery shifts

Internal advancement opportunities

Wellness program

Learning & development programs

Team member discounts

Perkopolis & Goodlife access

Job summary

Pop's Cannabis Co. in Bracebridge, Canada is seeking a Retail Sales & Delivery Associate to provide knowledgeable in-store service and safe, timely delivery of orders.

The role blends guest interactions with on-the-road duties, supporting promotions, product education, and overall store operations. Successful candidates demonstrate a learning mindset in cannabis retail, adaptability for in-store and field work, and a reliable, team-oriented attitude with a focus on guest experience and accuracy

Qualifications

• Valid Driver’s License (G) or Class 5 depending on province
• Clean driving abstract and criminal background check
• Personal insured vehicle for delivery with business use
• Smartphone with data plan and comfort using apps/tech
• Strong guest service mindset with excellent communication
• Reliable, self-motivated, and team-oriented
• Attention to detail, organization, and basic math
• Ability to work independently and as part of a team

Responsibilities

• Deliver exceptional guest service in-store and during deliveries
• Assist with merchandising, store setup, and maintaining a clean retail environment
• Process transactions accurately and follow inventory procedures
• Support store leadership to enhance guest experience and store success
• Safely complete deliveries with on-time routing and compliance with procedures
• Communicate clearly with guests and dispatch, escalate issues when needed
• Maintain professionalism and a safe driving record while adhering to standards

Skills

Guest service

Communication skills

Attention to detail

Team oriented

Independent work

Delivery driving

Math skills

Education

Provincial Cannabis Certification

Job description

Job Overview

The Retail Sales & Delivery Associate plays a dual role in delivering a consistent and elevated guest experience across both the retail floor and scheduled deliveries. This position is responsible for engaging guests with knowledgeable, professional service in-store while also ensuring orders are delivered safely, accurately, and in a timely manner. Acting as a brand ambassador at every touchpoint, this role supports sales growth, product education, and promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory suppor t.

What makes someone successful in this role?

• You’re interested in learning and growing within the cannabis retail space
• You’re adaptable and enjoy a mix of in-store and on-the-road work
• You show up consistently and take ownership of your responsibilities
• You care about delivering a great guest experience, wherever that happens

Competencies and Requirements

• Valid Driver’s License -Full 'G'(ON)or Class 5(BC, AB, SK, MB)
• Clean Driver’s Abstract and Clear Criminal Background Check
• Personal insured vehicle with valid insurance coverage permitting delivery (business use). Proof of insurance is required during onboarding.
• Smartphone with data plan (and comfort using apps/technology)
• Strong guest service mindset with excellent communication skills
• Reliable, self-motivated, and team-oriented with a positive attitude
• Strong attention to detail, organization, and basic math skills
• High level of integrity and ability to work independently and as part of a team

Essential Duties and Responsibilities

• Deliver exceptional guest service by greeting guests, providing product guidance, and building strong relationships
• Support sales through recommendations, promotions, and a strong understanding of products and accessories
• Maintain high product knowledge to ensure accurate, compliant guest education
• Assist with merchandising, store setup, and maintaining a clean, organized retail environment
• Process transactions accurately while following all inventory and operational procedures
• Work closely with store leadership and team members to support overall store success and guest experience
• Safely complete deliveries, including order handling, loading, transportation, and on-time delivery to guests
• Follow assigned routes, schedules, and all delivery procedures in accordance with training and regulatory requirements
• Communicate clearly with guests and dispatch, escalating issues or concerns as needed
• Maintain professionalism, a safe driving record, and full compliance with company and regulatory standards

Why you’ll love working here

• Earn and retain 100% of tips during delivery shifts as part of delivering exceptional guest experiences
• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training and Experience

• Provincial Cannabis Certification
• 3-year Drivers Abstract
• Criminal Record Check
• 6 Months minimum delivery or logistics experience

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