Sales Associate

Melanie Lyne; Red Deer; On-site; CAD 19,000 - 28,000; Part time

Job summary

Laura Canada in Alberta seeks a Sales Associate to deliver exceptional customer service, stay informed on fashion trends, and build lasting client relationships.

You will drive sales by understanding customer needs, promote loyalty programs, and perform POS tasks accurately while maintaining store standards.

Flexibility to work a minimum of 3 shifts per week and standing/walking duties are expected in a fast-paced retail environment. Inventory and visual presentation duties may apply.

Qualifications

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner
• Open to feedback and implements change timely
• Demonstrates initiative and a positive attitude
• Passion to keep learning and growing

Responsibilities

• Provides exemplary customer service by following Laura Canada service standards.
• Drives sales by assessing customer needs and adding on per service standards.
• Demonstrates wardrobe knowledge and fashion trend awareness.
• Develops customer relationships using Laura Canada tools.
• Promotes website, store CRM, loyalty program and marketing events.
• Executes POS procedures accurately (sales, refunds, Ship to Home).
• Maintains store visual presentation, housekeeping and health and safety standards.
• Completes administrative tasks accurately and on time.
• Supports store initiatives and adheres to company policies.

Skills

Retail customer service

Communication

Professional demeanor

Interpersonal skills

Feedback receptiveness

Job description

Sales Associate

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.