Sales Associate

Laura Canada; Regina; On-site; CAD 30,000 - 42,000; Part time

Job summary

Laura Canada is seeking a Sales Associate to provide exemplary customer service, demonstrate strong fashion awareness, and build long-term relationships with clients through knowledgeable product guidance.

You will drive sales by assessing customer needs, process POS transactions accurately, and promote the website, CRM, loyalty program and marketing initiatives. The role supports store initiatives and complies with health and safety standards; expect standing, walking, and flexible hours.

Qualifications

• Experience in a retail environment preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change promptly.
• Demonstrates initiative and a positive attitude.

Responsibilities

• Provides exemplary customer service following Laura Canada standards.
• Drives sales by assessing customer needs and offering suitable solutions.
• Demonstrates wardrobing knowledge and keeps up with fashion trends.
• Develops customer relationships using Laura Canada's Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events.
• Executes all POS procedures accurately and efficiently (sales, refunds, Ship to Home).

Skills

Customer service

Communication

Interpersonal skills

Professional demeanor

Initiative

Fashion awareness

Wardrobing skills

Job description

Sales Associate

Reports to:Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health & Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.
• Uses ladders as required.