Sales Associate

CB Canada; Saint John; On-site; CAD 70,000 - 80,000; Full time

Job summary

An innovative company is on the lookout for a Field Service Technician to join their team in shaping the future of food safety and quality. This role involves installing and maintaining cutting-edge sensor-based sorting equipment, providing exceptional customer training and support, and troubleshooting complex technical issues. With a strong emphasis on personal and professional development, you will enjoy comprehensive training and the opportunity to work with international teams. If you are a motivated individual with a passion for technology and customer service, this is the perfect opportunity for you.

Benefits

Medical, Dental, and Vision Plans

Per Diem Allowances for Travel

15 Days of Paid Vacation

Flexible Work Hours

Career Growth Opportunities

Comprehensive Training Programs

Qualifications

• Technical diploma or degree in electrical engineering or mechatronics is an asset.
• Experience in equipment manufacturing and troubleshooting systems.

Responsibilities

• Independently install and maintain sorting equipment at customer sites.
• Provide technical training and support to customers effectively.

Skills

Electrical Schematics Reading

Troubleshooting Electrical Systems

Communication Skills

Problem Solving

Team Collaboration

Education

Technical Diploma in Electrical Engineering

University Degree in Mechatronics

Tools

Sensor-based Sorting Equipment

Remote Diagnostics Software

Job description

Join Insort – Shaping the Future of Food Safety and Quality!

Insort is a global leader in developing and manufacturing highly innovative, sensor-based sorting and monitoring equipment for the food processing industry. Our cutting-edge technology enables food processors to achieve new levels of safety, quality, and efficiency. Headquartered in Austria, with a U.S. sales and service subsidiary in Turlock, California, we are rapidly growing our presence across North America.

To support our expansion, we are looking for a

Field Service Technician

based in Prince Edward Island or New Brunswick , Canada to join our North American team.

Following a comprehensive training period on our machines and technologies, both in-house and at customer sites, you will play a key role in the commissioning, servicing, and support of our sensor-based sorting solutions.

About the JOB :

• Installation & Commissioning : Independently install and set up Insort’s advanced sorting and monitoring equipment at customer facilities.
• Service & Maintenance : Perform routine maintenance, upgrades, retrofits, and repairs on existing systems to ensure optimal performance.
• Customer Training & Support : Conduct operator and maintenance training sessions and provide technical guidance to customers.
• Diagnostics & Troubleshooting : Analyse and resolve issues related to mechanics, sensors, electronics, and software, in close collaboration with internal technical teams.
• Technical Documentation : Prepare detailed commissioning, service, and performance evaluation reports.
• Field Insights & Feedback : Provide technical input on new developments and relay feedback on existing equipment to improve product performance.
• Remote Support : Assist customers with troubleshooting and problem resolution via remote support when not on-site.

About YOU :

• Education : Technical diploma, college, or university degree in electrical engineering, mechatronics, or a related field is an asset.
• Technical Expertise : Background in equipment manufacturing, field service, optical sorting, or food processing.
• Hands-on Skills : Experience reading electrical schematics and troubleshooting electrical and mechanical systems.
• IT Knowledge : Strong understanding of IT connectivity, remote diagnostics, and software troubleshooting.
• Communication : Excellent written and verbal communication skills, with the ability to train and support customers effectively.
• Work Ethic : Independent, structured, and solution-oriented with high-quality standards.
• Team Player : Works well independently and collaboratively, sharing knowledge and best practices.
• Travel Flexibility : Willingness to travel 40-50% across North America, with occasional trips to Europe for training.

Our OFFER :

• Exciting & Dynamic Work : Be part of an innovative, fast-growing company shaping the future of the food industry.
• Cutting-Edge sustainable Technology : Work with high-tech sensor-based sorting solutions.
• Comprehensive Training : Extensive onboarding and continuous learning opportunities.
• Career Growth : Strong emphasis on personal and professional development.
• Global Perspective : Work with international teams and travel across North America and Europe.
• Excellent Benefits : Medical, dental, and vision plans, as well as per diem allowances for travel.

Work Schedule : 40 hours per week, Monday-Friday, with flexible hours typically between 6 : 00 AM and 6 : 00 PM. Overtime and occasional weekend work will be required, depending on the work schedule and service demand.

Compensation : Competitive salary of $70,000–$80,000 per year (base salary) plus overtime.

Remote work : This is a remote work position. Work from your home office to support our North American Customers remotely on non-travel days.

Vacation Time : 15 days of paid vacation (3 weeks).

Interested?

Join us and become a key part of our innovative team driving advancements in food safety and quality. We look forward to your application!