Contracts Renewal Associate, Sales

Hexagon AB; Calgary; Remote; CAD 45,000 - 75,000; Full time

Job summary

A forward-thinking company is seeking a Contract Renewal Associate to join its dynamic team. This remote position focuses on facilitating contract renewals and enhancing customer relationships while supporting sales executives. The ideal candidate will have a strong background in sales support, excellent communication skills, and proficiency in tools like Salesforce. Join a global leader in digital reality solutions, where innovation and sustainability are at the forefront. Be part of a diverse team that values your ideas and empowers you to make a difference in a supportive environment.

Qualifications

• 2+ years' experience in sales support or customer service.
• Proactive knowledge sharing and collaboration skills.

Responsibilities

• Renew, up-sell, and close maintenance and service contracts.
• Prepare quotations and proposals for clients.
• Provide outstanding internal and external customer service.

Skills

Sales Support

Customer Service

Microsoft Word

Microsoft Excel

Attention to Detail

Communication Skills

Flexibility

Customer Relationship Management

Education

Post-secondary education in Business Administration

Tools

Salesforce

Microsoft Dynamics

Job description

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Hexagon’s Asset Lifecycle Intelligence division (Hexagon) is seeking a Contract Renewal Associate (Remote - Home Office, any city in Canada) to join a high-energy, customer service-focused, and positive Contract Lifecycle Sales team. The Contract Renewal Associate will facilitate renewals directly with customers, support sales executives and their client base, and contribute to achieving financial and strategic organizational goals. Additionally, the role involves ensuring our vendor status with customers remains active and accurate to accelerate Hexagon revenues.

Responsibilities include:

1. Renew, up-sell, and close maintenance, service, and license contracts, with a focus on increasing renewal sales.
2. Prepare quotations and proposals.
3. Educate customers on business practices and contractual implications.
4. Ensure customer understanding of product elements.
5. Contribute to small projects, improvements, and efficiencies.
6. Gather and analyze basic information as directed.
7. Update ERP system and Salesforce.
8. Assist with maintaining vendor systems as required.
9. Coordinate across teams for timely actions, adhering to best practices.
10. Provide outstanding internal and external customer service.

Education / Qualifications

• Reliable high-speed Internet and a dedicated home-office space.
• Post-secondary education in Business Administration or related field with 2+ years' experience in sales support, customer service, or administration, or 4+ years of related experience.
• Intermediate/advanced skills in Microsoft Word and Excel.
• Basic accounting and math skills.
• Proactive knowledge sharing and collaboration skills.
• Flexibility and adaptability to change.
• Judgment exercise within defined practices.
• Effective customer relationship management.
• Attention to detail and quality.
• Ability to prioritize, work independently, and pursue objectives with limited supervision.
• Experience in large organizations and familiarity with supplier certification processes.
• Excellent verbal and written communication skills.

Preferred qualifications include:

• Knowledge of Salesforce or similar CRM software.
• Understanding of CRM principles.
• Experience in the software industry.
• Knowledge of contracts and contract systems.
• Familiarity with Microsoft Dynamics (Great Plains).

About Hexagon

Hexagon is a global leader in digital reality solutions, integrating sensor, software, and autonomous technologies to enhance efficiency, productivity, quality, and safety across various sectors. Our Asset Lifecycle Intelligence division helps clients design, construct, and operate safer, more profitable industrial facilities, leveraging data to modernize projects and advance sustainability goals. With approximately 25,000 employees in 50 countries and net sales around 5.4 billion EUR, we are committed to innovation and sustainability. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, we empower you to bring your ideas to life in a supportive environment. Recognized as one of the most engaged workplaces by Korn Ferry, we provide resources to support your ambitions regardless of your location or background.

Everyone is welcome

We believe diverse teams are key to success. We embrace differences, promote equal opportunities, and are committed to an inclusive, fair workplace where everyone can speak up and be themselves.