Sales Associate

Fraser-Valley-Building-Supplies-1; Nelson; On-site; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Product knowledge training

Employee discount after 3 months

Employee Assistance Program

Job summary

Fraser Valley Building Supplies in Nelson, BC, is seeking a Sales Associate to deliver the best shopping experience. You’ll greet customers, help them find the right products, and process transactions quickly and kindly. No experience is required; we provide hands‑on training to build real product knowledge.

You’ll be part of a team that values customers first, inspired people, and community. Enjoy an employee discount after three months and access to an Employee Assistance Program while

Qualifications

• Genuine passion for helping customers.
• Willingness to learn about products and services.
• Strong listening and interpersonal skills.

Responsibilities

• Greet customers and assist with finding products.
• Help customers through the shopping experience and suggest add‑ons.
• Use the store’s service approach to understand needs and close purchases.
• Look up products and prices and process transactions efficiently.
• Create special orders and follow up when ready.
• Maintain shelves and assist with stock as needed.
• Stay informed on promotions and product availability.
• Collaborate with teammates to run the store smoothly.
• Complete opening and closing duties and comply with safety standards.

Skills

Customer service

Communication

Team player

Attention to detail

Flexibility

Learning mindset

Job description

We’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. Whether you’re just starting out or looking for a role where you can grow and build real product knowledge – we’d love to meet you.

What’s in it for You

• Real opportunities to grow and advance within the company
• Hands-on learning and product knowledge training – no experience needed
• Employee discount on retail products after the first three months
• Employee and Family Assistance Program to support your well-being and that of your family
• A team culture built on three core values: Customers First, Inspired People, and Community Connection

About the Role

As a Sales Associate, your main priority is to give every customer the best shopping experience possible. You’ll greet customers, help them find the right products for their projects, suggest add‑ons they might not have thought of, and process transactions quickly and efficiently. You’ll also handle special orders, support your teammates, and keep your area of the store looking great.

You’re often one of the first people a customer talks to, so your attitude and product knowledge make a real difference. You’ll also be an important part of the team – communicating openly, pitching in wherever needed, and helping create an environment where customers and colleagues both feel welcome.

What You’ll Be Doing

• Greeting customers within a 5-foot distance in a friendly manner, in accordance with our greeting policy
• Assisting customers in finding products and offering product knowledge to enhance their shopping experience
• Using our customer service approach – Greet, Qualify, Recommend, and Close – to understand each customer’s project and suggest the right products and any helpful add‑ons
• Looking up products and prices for customers using our systems and website, including special orders and regular products
• Creating special orders and ordering products for customers as required, and following up when their order has arrived
• Processing transactions quickly and professionally, including returns and exchanges
• Facing shelves and completing minor stock replenishment and shelf cleaning as requested
• Staying proactively informed on promotions and product availability
• Working collaboratively with teammates to keep the store running smoothly and to support a great customer experience
• Completing opening and closing duties
• Always working in compliance with WorkSafe standards

What We’re Looking For

No prior retail or building materials experience? No problem – we’re happy to train the right person. Here’s what will set you up for success:

• A genuine passion for customer service and making people feel welcome
• Curiosity and willingness to learn about our products – over time you’ll become a go‑to resource for customers planning their projects
• A collaborative, team‑first mindset – you communicate openly and pitch in wherever needed
• Excellent listening, communication, and interpersonal skills
• Detail oriented with a strong commitment to safe work practices
• Availability to work a flexible schedule including evenings and weekends
• Previous customer service or retail experience is an asset