Sales Associate

Melanie Lyne; Kelowna; On-site; CAD 32,000 - 42,000; Part time

Job summary

Laura Canada Sales Associate in Kelowna provides exceptional customer service, supports fashion-conscious clients, and builds lasting relationships with customers. The role emphasizes product knowledge, client development tools, and active participation in promotions and initiatives.

Posted as part of the Laura Canada team, the position requires flexibility with store hours and a proactive, professional attitude aligned with company standards.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in a retail environment preferred.
• Open to feedback and implements change in a timely manner.

Responsibilities

• Provide exemplary customer service by following the Laura Canada service standards.
• Drive sales by assessing customer needs and adding on as per Laura Canada service standards.
• Demonstrate fashion awareness and wardrobe knowledge; stay current on product knowledge, arrivals, locations and trends.
• Develop customer relationships using Laura Canada Clientele Development tools.
• Promote the website, store CRM, loyalty program and marketing initiatives/events.
• Execute POS procedures accurately (sales, refunds, Ship to Home, etc.).
• Maintain Laura Canada visual presentation, housekeeping and health and safety standards.
• Complete administrative functions accurately and timely.
• Support store initiatives and adhere to company policies.

Skills

Customer service

Communication

Interpersonal skills

Sales

Job description

Job Description

Posted Thursday, August 20, 2026 at 7:00 a.m.

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.