Sales Associate

Melanie Lyne; Canada; On-site; CAD 30,000 - 36,000; Part time

Job summary

Laura Canada is seeking a Sales Associate for our Scarborough location. You will deliver outstanding customer service, leveraging fashion knowledge to understand client needs and foster long-term relationships.

Responsibilities include driving sales, maintaining product knowledge, and promoting loyalty programs and store initiatives. A professional demeanor and strong interpersonal skills are essential, with flexibility for the listed shifts and a standing/walking work pattern.

Qualifications

• Experience in a retail environment is preferred.
• Excellent communication and interpersonal skills.
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative and a positive attitude.

Responsibilities

• Provide exemplary customer service by adhering to Laura Canada service standards.
• Drive sales by assessing customer needs and promoting products and store initiatives.
• Demonstrate wardrobing skills and maintain up-to-date knowledge of merchandise and fashion trends.
• Develop customer relationships using Laura Canada clienteling tools and participate in loyalty programs.

Skills

Customer service

Communication

Wardrobing

Professional demeanor

Job description

300 Borough Dr, Scarborough, ON M1P 4P5, Canada

Job Description

Posted Thursday, July 23, 2026 at 4:00 a.m.

Reports to: Store Manager

Department: Operations

Role Summary

The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships with customers.

Critical Functions

1. Customer Service

• Provides exemplary customer service by following the Laura Canada service standards.
• Drives sales by assessing the unique needs of customers and adding on in accordance with the Laura Canada service standards.
• Demonstrates strong wardrobing skills by assessing the unique needs of customers and keeping current on product knowledge, new arrivals, location of merchandise and fashion trends.
• Effectively develops customer relationships by applying Laura Canada’s Clientele Development tools.
• Promotes the website, store CRM, loyalty program and marketing initiatives/events in place.
• Executes all P.O.S. (Point of Sale) procedures accurately and efficiently (i.e. sales, refunds, Ship to Home, etc.), as required.

Additional Responsibilities

• Consistently maintains Laura Canada’s visual presentation, housekeeping and Health and Safety standards.
• Completes all assigned administrative functions with accuracy and in a timely manner.
• Supports store initiatives as directed.
• Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources).

Requirements

• Experience in a retail environment preferred
• Excellent communication and interpersonal skills
• Conducts oneself in a professional manner.
• Open to feedback and implements change in a timely manner.
• Demonstrates initiative on an ongoing basis.
• Positive attitude and confident
• Passion to keep learning, growing and adapting

Working Conditions and Environment

• Flexible to the hours of the business
• Minimum of 3 shifts per week (minimum 3-hour shift)
• Participates in inventory twice per year, all training sessions and staff meetings.
• Works in a standing/walking position.
• Lifts approximately 20-30 lbs of product/boxes, as required.

300 Borough Dr, Scarborough, ON M1P 4P5, Canada