Sales Associate

Rogers Communications, Inc.; Innisfil; On-site; CAD 20,664 - 30,307; Part time

Benefits offered by this job

Uncapped commissions

Employee discounts up to 50%

Health benefits

RRSP / TFSA / pension options

Inclusive culture and ERGs

Job summary

Rogers Communications, Inc. is seeking a part-time retail team member to deliver exceptional customer service and drive sales in our Innisfil location.

You will connect with customers, tailor solutions across wireless, internet, TV, home phone and related services, and promote the Rogers and Fido brands in-store and at community events. The role requires strong communication, the ability to meet sales targets, and flexibility to work evenings, weekends, and holidays.

Qualifications

• Experience developing strong connections with customers and team members through clear, effective communication.
• Ability to deliver against sales targets through exceptional customer service and product knowledge.
• Adaptability to changing situations and solutions in a dynamic retail environment.

Responsibilities

• Tailoring Solutions: Enhance the retail experience in our stores by connecting with customers and matching needs to products.
• Sales Delivery: Identify opportunities, anticipate customer needs, and achieve sales targets.
• Customer Engagement: Engage customers through inbound/outbound outreach to grow sales and retention.
• Brand Promotion: Represent Rogers and Fido brands in-store and at local events.

Skills

Customer service

Sales targets

Communication

Upselling

Job description

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Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Uncapped commissions and a competitive compensation package
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource groups

What You Will Be doing:

• Tailoring Solutions: Enhance the retail experience in our stores, providing best in class service by connecting with customers and matching their needs to our wireless, internet, TV, home phone, and Mastercard products
• Sales Delivery: Finding opportunities, anticipating customer needs, and delivering on sales targets.
• Customer Engagement: Engage customers through inbound and outbound outreach programs (calls & text) to grow sales by acquiring new customers, and driving overall customer retention
• Brand Promotion: Representing Rogers and Fido brands in-store and at local community events.

What We’re Looking For:

• Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
• Ability to deliver against sales targets through exceptional customer service, strong product knowledge, customer focused upselling, consistently contributing to overall store performance
• You can quickly adjust to changing situations and find solutions to unexpected challenges in a dynamic environment.
• You can provide minimum 32 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Part time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 267 Suneeker Ave, Unit #114 (5841), Innisfil, ON
Travel Requirements: Up to 100%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Retail (In Store / Hourly) & Sales and Service
Requisition ID: 338736

Location:

Barrie, ON, CA Bradford, ON, CA

Posting Notes: Retail

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply