Sales and Service Manager

Leavitt Machinery; Mississauga; On-site; CAD 110,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental/vision/prescription coverage

RRSP matching

Professional development

Company phone and laptop

Sick leave plan

Job summary

Leavitt Machinery in Mississauga, Ontario, is seeking a driven Sales and Service Manager, Dock and Door, to drive growth through preventative maintenance programs, dock and door systems, and complete unit solutions.

You will lead the Service Department, collaborate with Operations and field teams, and develop opportunities across the GTA, delivering high-quality customer experiences and effective quotations.

Qualifications

• Demonstrated leadership capability with prior management experience in a service, sales, operations, or technical environment.
• Strong communication and relationship-building skills to engage customers, technicians, peers, and leaders.
• Ability to manage competing priorities in a fast-paced setting.
• Interest in dock and door systems and related industrial solutions is a plus.

Responsibilities

• Develop and execute targeted sales strategies to drive growth across new and existing accounts.
• Conduct site visits and assessments to evaluate dock and door requirements in the GTA market.
• Prepare quotations and proposals balancing value, accuracy, and profitability.
• Maintain a disciplined sales pipeline with CRM for forecasting and activity records.
• Lead Service Department staff, plan staffing, and ensure safety and quality standards.

Skills

Leadership

Communication

Relationship building

Prioritization

Organizational skills

Sales experience

Customer service

Education

Post-secondary education

Job description

Leavitt Machinery

is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

The Opportunity

Leavitt Machinery is looking for a driven Sales and Service Manager, Dock and Door to join our team in Mississauga, Ontario. As the Sales and Service Manager, Dock and Door, you will play a key role in driving profitable revenue growth through the sale of preventative maintenance programs, dock and door systems, and complete unit solutions. This position combines business development, technical sales expertise, and operational leadership to deliver consistently high-quality customer experiences. Working closely with the Operations Manager and field teams, you will identify and develop customer opportunities, conduct assessments, prepare professional quotations, and provide leadership and oversight to the Service Department.

Essential Duties & Responsibilities

• Developing and executing targeted sales strategies that drive sustainable, profitable growth across new and existing customer accounts.
• Conducting professional site visits and customer assessments to evaluate dock and door requirements, with a focus on growth opportunities within the GTA market.
• Preparing comprehensive quotations and proposals that balance customer value, technical accuracy, and company profitability targets.
• Maintaining a disciplined sales pipeline through the company’s CRM, ensuring opportunity tracking, forecasting, and customer activity records are accurate and current.
• Partnering with the equipment sales team to identify, share, and advance cross-divisional opportunities that strengthen customer coverage and overall account penetration.
• Cultivating trusted customer relationships that support long-term retention, repeat business, and referral growth.
• Leading the performance, development, and day-to-day effectiveness of Service Department staff by establishing clear expectations, supporting appropriate staffing levels, and facilitating required training.
• Conducting field spot checks to assess safety, process compliance, workmanship, and quality standards.
• Providing on-site leadership and installation support as required.
• Working closely with Operations and field teams to ensure projects are planned, coordinated, and executed with operational discipline and financial accountability.
• Promoting accountability, safety, service excellence, and continuous improvement across the department.

Required Skills & Qualifications

• Post-secondary education in Sales, Business, Construction Management, Operations, or a related discipline is preferred.
• Demonstrated leadership capability with prior management experience in a service, sales, operations, or technical environment.
• Technical knowledge of dock and door systems, material handling equipment, or related industrial solutions is considered an asset.
• Previous sales experience is preferred.
• Strong technical aptitude with the ability to understand customer requirements and translate them into practical business solutions.
• Exceptional communication and relationship-building skills, with the ability to engage effectively with customers, technicians, peers, and senior leaders.
• Proven ability to manage competing priorities, exercise sound judgment, and remain effective in a fast-paced environment.
• Results-oriented, commercially focused, and committed to delivering a high standard of customer service.
• Strong organizational skills and the ability to work independently while collaborating effectively within a team environment.

Benefits & Perks

• Company paid medical health care plan for you and your dependents
• Dental plan, vision plan, and prescription drug coverage
• Annual health care spending account
• Life insurance, short term disability, and travel insurance
• Sick leave plan – 100% employer paid
• Employee assistance programs
• RRSP matching
• Ongoing professional development opportunities
• Company phone and laptop

The base pay range for this role is: $110,000 to $120,000 per year, depending on experience, plus bonuses.

This is an onsite role based in Mississauga, Ontario.

We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, religion, sex, national origin, disability status, veteran status, age, sexual orientation, gender identity, or any other characteristic protected by law.

#LeavittMachinery