Sales and Customer Service (Medical Supplies)

Wealthy Recruiting; Montreal; On-site; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Commission potential

Growth opportunities

Job summary

Wealthy Recruiting in Montreal is seeking a motivated Sales and Customer Service professional to maintain and grow relationships with existing accounts. You will assist clients with orders, provide product guidance, and ensure accurate and timely processing.

This role offers a clear path to a commission-based sales position, with growth opportunities as you learn more about products and industry trends, while collaborating with sales and operations teams to deliver exceptional service.

Qualifications

• Minimum 2–4 years experience in sales support, customer service, account management, or a related field.
• Strong communication and interpersonal skills, with the ability to build rapport and maintain professional relationships.
• Highly organized, detail-oriented, and capable of managing multiple accounts and priorities simultaneously.
• Proficient with Microsoft Office Suite and CRM/order management systems.
• Self-motivated with a positive attitude and a solutions-oriented mindset.

Responsibilities

• Proactively reach out to existing accounts to maintain relationships and support ongoing purchasing needs.
• Assist clients with placing orders, ensuring accuracy and timely processing.
• Provide product guidance based on customer needs and purchase history.
• Collaborate with sales and operations teams to ensure smooth order fulfillment and resolve issues.
• Track and manage customer interactions and follow-ups with accurate records.
• Identify opportunities for account growth and potential upselling.
• Respond to client inquiries via phone, email, or other channels.
• Support special projects to improve customer satisfaction and sales effectiveness.
• Stay informed about products and industry trends to provide knowledgeable service.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Sales mindset

Problem-solving

Tools

Microsoft Office

CRM / Order management systems

Job description

This rapidly growing healthcare and medical supplies distributor provides a broad range of products to hospitals, clinics, long-term care facilities, home-care providers, and individual healthcare professionals across Canada. The company is known for its extensive inventory, covering everything from durable medical equipment and mobility aids to consumables, personal protective equipment, and diagnostic tools. Operating in a fast-paced, entrepreneurial environment, the team prioritizes accuracy, reliability, and exceptional service, ensuring that clients receive the right products at the right time. With a collaborative and hands-on culture, the company continues to expand while maintaining its reputation as a trusted partner in the healthcare supply industry.

We are seeking a motivated Sales and Customer Service professional to join the team and play a critical role in maintaining and growing relationships with existing accounts. In this position, you will actively reach out to customers who are already purchasing from the company, assist them in placing orders, and ensure that their needs are met efficiently and accurately. This role is ideal for someone who enjoys interacting with clients, thrives in a fast-paced environment, and is looking for an opportunity to grow into a full sales position with commission potential. The successful candidate will act as the main point of contact for assigned accounts, providing exceptional service while supporting the sales team in achieving company goals.

Responsibilities

• Proactively reach out to existing accounts to maintain relationships, answer questions, and support ongoing purchasing needs.
• Assist clients with placing orders, ensuring accuracy, timely processing, and proper documentation.
• Provide product guidance and recommendations to customers based on their needs and past purchasing history.
• Collaborate closely with the sales and operations teams to ensure smooth order fulfillment and resolve any issues that arise.
• Track and manage customer interactions, maintaining accurate records of communications, orders, and follow-ups.
• Identify opportunities for account growth and upselling, preparing the groundwork for transitioning into a commission-based sales role.
• Respond promptly and professionally to client inquiries via phone, email, or other channels.
• Support special projects or initiatives to improve customer satisfaction, internal processes, or sales effectiveness.
• Continuously learn about new products, industry trends, and best practices to provide knowledgeable service to clients.

Qualifications

• Minimum 2–4 years of experience in sales support, customer service, account management, or a related field, ideally within medical supplies, healthcare, or a similar industry.
• Strong communication and interpersonal skills, with the ability to build rapport and maintain professional relationships.
• Highly organized, detail-oriented, and capable of managing multiple accounts and priorities simultaneously.
• Comfortable using Microsoft Office Suite (Excel, Word, Outlook) and CRM or order management systems.
• Self-motivated with a positive attitude, a solutions-oriented mindset, and the ability to work independently while supporting team goals.
• Eagerness to learn about sales processes and eventually transition into a commission-based sales role.
• Ability to thrive in a fast-paced environment with shifting priorities and evolving responsibilities.

Compensation

• Salary: $65,000 annually, with growth opportunities toward a commission-based sales role in the future.