Sales and Banquet Coordinator

Courtyard & Residence Inn Montreal Midtown; Montreal; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading hotel in Montreal seeks a Sales and Banquet Coordinator to support its Sales and Catering operations. The role includes maintaining sales programs, assisting in strategy sessions, and ensuring compliance with booking procedures. Ideal candidates will have strong organizational skills and some hospitality experience.

Benefits

Dental and health benefits

Dry cleaning

Onsite parking

Qualifications

• 1-2 years of experience and/or training preferred.
• Hospitality industry experience is a plus.

Responsibilities

• Maintains and updates key sales/catering programs and reports.
• Supports sales strategies through various marketing initiatives.
• Books and communicates sales contracts with relevant hotel departments.

Skills

Computer proficiency

Attention to detail

Planning and organizational skills

Interpersonal skills

Excellent written and oral communication skills

Ability to work in a fast-paced environment

Education

College or high school diploma or equivalent

Job description

Under the direction and supervision of the Director of Sales and Marketing, the sales and banquet coordinator is responsible for supporting the operations of the Sales and Catering office through file follow-up, data maintenance, clerical and reception duties, and telemarketing as required. The Sales Coordinator supports the Director of Sales and the Sales team in implementing the hotel’s sales strategies.

Key Responsibilities:

1. Maintains and updates key sales/catering programs, procedures, reports, and services.
2. Supports sales/catering strategies by processing direct mail campaigns, preparing sales kits, updating lobby displays, and brochure racks.
3. Participates in monthly sales and catering strategy sessions by providing input, taking minutes, updating action plans, and distributing them.
4. Maintains and adheres to Function Space Booking guidelines, Critical Path, and Group Booking Approval processes to book business in the best interests of the hotel. Ensures sales/catering agreements comply with Sales Operating Procedures, hotel policies, and company standards.
5. Maintains files on lost business, cancellations, and leads/referrals, distributing information to the sales manager.
6. Conducts hotel tours and services clients in accordance with company and property policies.
7. Supports the sales and catering team in obtaining contract confirmations and signatures.
8. Prepares, sends, and distributes catering and sales contracts.
9. Books, prepares, and sends sports team contracts, obtaining confirmations/signatures and rooming lists.
10. Maintains current and prospective databases, ensuring they are accessible and up-to-date.
11. Communicates all sales and catering contracts to relevant hotel departments, working closely with Front Desk, Reservations, Catering, and others to meet booking requirements.
12. Performs clerical and reception duties, including Service Recovery, Priority Club follow-up letters, and welcome letters.
13. Assists the Director of Sales and the team with initiatives to ensure hotel success.
14. Supports office staff during absences and downtime.
15. Responds promptly and courteously to guest requests, following up to ensure satisfaction.
16. Maintains a professional appearance and demeanor at all times.
17. Follows all company policies and procedures.
18. Uses personal vehicle for local travel as a primary duty.

Qualifications:

Education/Experience: College or high school diploma or equivalent. 1-2 years of experience and/or training preferred. Hospitality industry experience is a plus.

Skills:

• Computer proficiency
• Attention to detail
• Planning and organizational skills
• Interpersonal skills
• Excellent written and oral communication skills
• Availability to work nights, weekends, and holidays as needed
• Ability to work in a fast-paced environment and possibly overtime

Benefits:

Dental and health benefits, dry cleaning, and onsite parking are provided.