Sales Advisor - Rolex Boutique

Raffi Jewellers Inc. Cambridge | Montreal | Waterloo; Canada; On-site; CAD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Supportive team

Career development

Job summary

Raffi Jewellers is seeking a Sales Advisor for our Rolex Boutique to uphold the brand’s legacy with elegance, professionalism, and precision. You will cultivate lasting client relationships and deliver a personalized luxury experience.

Responsibilities include maintaining brand knowledge, delivering tailored service in-store or online, and contributing to VIP events and boutique presentation. Expect competitive compensation and growth opportunities in luxury retail.

Qualifications

• Experience in luxury retail, preferably timepieces or jewellery.
• Excellent communication and interpersonal skills.
• Ability to anticipate client needs and provide personalized recommendations.
• Professional and polished appearance.
• Strong organizational and time-management skills.
• High level of discretion handling client information.

Responsibilities

• Build and nurture client relationships, provide personalized attention and a bespoke experience.
• Deliver exceptional, tailored customer service in-store or online. Ensure all interactions reflect top-quality standards.
• Master knowledge of the brand and products and convey value and technical details.
• Ensure the visual presentation of the boutique aligns with the brand image.
• Assist with organizing and be part of VIP events and luxury brand experiences.
• Collaborate with the team on inventory management and stock replenishment.
• Participate in training and development programs to stay current.
• Other duties as assigned.

Skills

Luxury retail

Timepieces

Jewellery

Client relationship

Discretion

Professional appearance

Job description

Raffi Jewellers is home to the most prestigious luxury brands in the world. Whether commemorating a special event, expressing love or admiration, or building a personal collection, our guests come to us for the perfect piece. We are honoured to play a small role and do everything we can to assist our clients in these DEFINING MOMENTS ™.

Step into a world of timeless elegance. We’re currently seeking passionate and driven individuals to join our team in our Rolex Boutique and represent the brand’s legacy with elegance, professionalism, and precision.

Your Impact:

As a Sales Advisor, you will serve as the esteemed ambassador of the brand, embodying its values of excellence and quality. Your role is pivotal in delivering a world-class, personalized experience to our discerning clientele. You will be entrusted with cultivating long-lasting, meaningful relationships, offering bespoke services that cater to their unique tastes and desires.

Your expertise will be essential in guiding clients through an exclusive journey, where you will curate selections that reflect their individual preferences, ensuring each interaction is an embodiment of the brand’s unparalleled prestige. In this capacity, you will ensure that every customer feels valued and understood, fostering satisfaction and loyalty.

Responsibilities:

• Build and nurture client relationships, provide personalized attention and a bespoke experience.
• Deliver exceptional, tailored customer service in-store or online. Ensure that all client interactions reflect the brand's top-quality standards.
• Master the knowledge of the brand and products and convey the value and technical details.
• Ensure the quality of the visual presentation of the boutique is in line with the brand’s image.
• Assist with organizing and be part of VIP events, and other luxury brand experiences.
• Work with the broader team to ensure high operational standards are met, including inventory management and stock replenishment.
• Participate in training and development programs to stay up to date with knowledge and skills.
• Other duties as assigned.

Must-Haves:

• Minimum 5 years of experience in luxury retail with strong emphasis in luxury timepieces and/or luxury jewellery sales roles.
• Exceptional communication and interpersonal skills.
• Ability to understand and anticipate client needs, and provide personalized recommendations.
• Professional demeanor with a polished and elegant appearance.
• Strong organizational and time-management skills.
• High level of discretion and confidentiality in handling client information.

The Benefits:

• Competitive compensation and comprehensive benefits package
• Collaborative and supportive team environment
• Opportunities for career development and advancement, including attending exclusive brand training and industry events.

Projected salary range $70,000-$95,000, inclusive of benefits.

We may use automated tools, including artificial intelligence, to support parts of our recruitment process such as application screening. All hiring decisions are reviewed by a human.

This job posting is for a current vacancy.

Join a team providing exceptional service to their discerning clientele while growing your career in the exciting world of luxury retail!