Rolex Showroom Host - Mississauga

Raffi Jewellers Yorkdale Inc; Mississauga; On-site; CAD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Team environment

Career development

Exclusive experiences

Work-life balance

Job summary

Raffi Jewellers Yorkdale Inc. in Mississauga seeks a Rolex Showroom Host to welcome clients and guide them through their luxury journey.

You will be the first point of contact, ensuring exceptional hospitality and seamless hand-off to Sales Associates and Service Advisors in a fast-paced showroom setting. The role emphasizes scheduling client appointments, answering inquiries across channels, and maintaining a well-stocked, pristine environment while collaborating closely with the Sales and

Qualifications

• 3+ years of experience in hospitality or retail.
• Luxury retail/hospitality experience is a strong asset.
• Bachelor’s degree preferred.
• Ability to speak multiple languages is a plus.
• Experience with Microsoft Office and scheduling systems.

Responsibilities

• Act as the first point of contact with clients, provide exceptional hospitality and support, guiding them into the Showroom and facilitating smooth hand off to Sales Associates and Service Advisors.
• Systematically arrange client appointments at the door, over email and phone for both sales and after-sales service.
• Be readily available to answer a variety of initial client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls.
• Responsible for providing refreshments to all clients and restocking of supplies.
• Support daily operations by managing store supplies and ensuring a well-presented environment.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.

Skills

Hospitality experience

Customer service

Multilingual ability

Education

Bachelor's degree preferred

Tools

Microsoft Office

Scheduling systems

Job description

Rolex Showroom Host, Mississauga

Job Title: Rolex Showroom Host

Department: Hospitality

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview

Do you love to create meaningful first impressions and guiding clients into their luxury journey? As a Host for our Rolex Boutique, you’ll be the first point of contact for our customers, providing exceptional assistance and directing them to the appropriate Sales team members. Your role is all about ensuring that every moment of our clients’ journey leaves them feeling valued. If you take pride in delivering extraordinary service and making clients feel welcome and supported, we’d love to meet you!

As a Showroom Host at Raffi Jewellers, you will:

• Act as the first point of contact with clients, provide exceptional hospitality and support, guiding them into the Showroom and facilitating smooth hand off to Sales Associates and Service Advisors.

• Systematically arrange client appointments at the door, over email and phone for both sales and after-sales service.
• Be readily available to answer a variety of initial client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls.
• Responsible for providing refreshments to all clients and restocking of supplies.

• Support daily operations by managing store supplies and ensuring a well-presented environment.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.

You will thrive in this role if you:

• Are responsive, courteous and can communicate effectively with a diverse client base.
• Possess strong problem-solving skills to quickly assist clients to the best of your ability.

• Have a strong sense of scheduling acumen and client management within a fast-paced environment.
• Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
• Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.

• Are proactive, adaptable and willing to learn, with a strong attention to detail and exceptional organizational skills.

Qualifications

• Knowledge and 3+ years of experience in hospitality or retail sector. Experience in a luxury retail/hospitality environment is a strong asset.
• Bachelor’s degree is preferred.
• Ability to speak in multiple languages is a plus.
• Experience with Microsoft Office based platforms, as well as scheduling systems.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for employment in Canada.

About Raffi Jewellers

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

Expected Compensation Range: $55,000 – $85,000 annually

This job posting is for an existing job vacancy at the Square One, Mississauga location; however, we also invite any candidates who are interested in our Yorkdale, Toronto location to apply. Please indicate your preferred location in the application in the applicable field.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.