Client Experience Specialist - Mississauga

Raffi Jewellers Yorkdale Inc; Mississauga; On-site; CAD 65,000 - 75,000; Full time

Job summary

Raffi Jewellers in Mississauga seeks a Client Experience Specialist to deliver extraordinary luxury service at our Square One boutique. You will uphold brand standards, maintain product knowledge, and support boutique operations to ensure a personalized, seamless client journey from welcome to after-sales.

The role emphasizes relationship-building, professional presence, and ongoing brand training, with a base salary range reflecting the luxury retail market in the GTA.

Qualifications

• Previous experience in luxury retail, hospitality, jewellery, watches or another premium client-service environment.
• Exceptional client service and relationship-building skills.
• Excellent communication and interpersonal skills.
• A polished, professional and confident presence.
• Ability to remain calm, professional and solution-oriented in a fast-paced environment.
• Flexibility to work hours based on operational needs, including evenings, weekends and holidays.
• Proficiency in English is required.
• Qualified candidates must be legally entitled to work in Canada.

Responsibilities

• Deliver and continuously enhance exceptional client experiences across the entire client journey, from welcome and consultation through purchase and after-sales.
• Uphold the brand's visual, operational, presentation and etiquette standards throughout the boutique.
• Build strong client relationships and contribute to client satisfaction, loyalty and retention.
• Respond to client questions, feedback and concerns with professionalism, discretion and follow through.
• Support post-sale follow-up and collaborate with Management to ensure a seamless after-sales experience.
• Monitor client feedback and identify opportunities to further enhance the client experience.

Skills

Luxury retail

Client service

Communication

Interpersonal skills

Flexibility

Education

Post-secondary education

Job description

Client Experience Specialist, Mississauga

Job Title: Client Experience Specialist

Department: Hospitality

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview

The Client Experience Specialist plays an important role in creating and maintaining an exceptional client experience that reflects the brand's heritage, values and uncompromising standards of service.

This role is focused on client experience, brand standards, product knowledge and boutique operations. The successful candidate will work collaboratively with colleagues and Management to ensure that every client interaction is thoughtful, personalized and consistent with the standards of a world-class brand.

If you take pride in delivering extraordinary service and making clients feel welcome and supported, we would love to meet you!

Client Experience & Service Excellence

• Deliver and continuously enhance exceptional client experiences across the entire client journey, from welcome and consultation through purchase and after-sales.
• Uphold the brand's visual, operational, presentation and etiquette standards throughout the boutique.
• Build strong client relationships and contribute to client satisfaction, loyalty and retention.
• Respond to client questions, feedback and concerns with professionalism, discretion and appropriate follow through.
• Support post-sale follow-up and collaborate with Management to ensure a seamless after-sales experience.
• Monitor client feedback and identify opportunities to further enhance the client experience.

Product Knowledge & Brand Standards

• Maintain a strong knowledge of the brand's heritage, collections, product features and key attributes.
• Participate in ongoing brand and product training and utilize available learning resources and digital platforms.
• Share product knowledge and best practices with colleagues to support a collaborative and knowledgeable team environment.
• Consistently represent the brand with professionalism, discretion and attention to detail.

Boutique Operations

• Support the smooth day-to-day operation of the boutique, including opening and closing responsibilities as required.
• Collaborate with colleagues to maintain a clean, organized and fully prepared boutique environment.
• Ensure appropriate supplies and operational requirements are maintained.
• Maintain clear and effective communication with Store Management and team members.
• Exercise sound judgment, problem-solving and decision-making skills in addressing client and operational matters.
• Ensure compliance with company policies, brand standards and applicable regulations.

Events & Client Engagement

• Assist in the planning, coordination and execution of in-store and external client events.
• Represent the boutique and brand with professionalism and discretion at client events and special occasions.
• Contribute to creating a welcoming, engaging and elevated boutique environment.

Team Collaboration

• Work collaboratively with colleagues across Client Experience, Sales, Hospitality, Administration and Service.
• Support colleagues when required to ensure that the highest level of client service is consistently maintained.
• Contribute to a positive and collaborative team environment by sharing knowledge and best practices.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role. Additional duties and responsibilities may be assigned based on the needs of the boutique and the business.

You will thrive in this role if

• You are passionate about luxury and understand that exceptional client experience is created through every interaction and every detail.
• You are confident and approachable, naturally build relationships and understand how to provide attentive service while maintaining the discretion expected in a luxury environment.
• You take pride in your knowledge of the brand and products, are committed to continuous learning and enjoy contributing to a collaborative team environment.
• You understand that luxury service is not simply about the product — it is about how the client feels throughout the entire experience.

Qualifications

• Previous experience in luxury retail, hospitality, jewellery, watches or another premium client-service environment.
• Exceptional client service and relationship-building skills.
• Excellent communication and interpersonal skills.
• A polished, professional and confident presence.
• Ability to remain calm, professional and solution-oriented in a fast-paced environment.
• Flexibility to work hours based on operational business needs, including evenings, weekends and holidays.
• Post-secondary education is an asset.
• Proficiency in English is required.
• Qualified candidates must be legally entitled to work in Canada.

About Raffi Jewellers

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Diamond Jewellery, and Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join a collaborative and high-performing team committed to professional growth, service excellence, and an elevated client experience. and supportive team dedicated to fostering a supportive learning environment delivering excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting client events, training seminars and specialized experiences.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package with opportunities to earn based on individual and team performance. ?
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

Expected Base Salary Range:
$65,000 – $75,000 annually

Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you!

This job posting is for an existing job vacancy at the Square One, Mississauga location.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.