Rolex Boutique, Sales Associate - Mississauga

Raffi Jewellers Yorkdale Inc; Mississauga; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

VIP events

Job summary

Raffi Jewellers in Mississauga seeks a Rolex Sales Associate to deliver exceptional service in our luxury boutique at Square One Shopping Centre. You will guide clients through product choices, share detailed knowledge of Rolex collections, and foster lasting relationships.

The role requires 3–4+ years in luxury retail, strong clienteling skills, and flexibility to work evenings and weekends. A Bachelor’s degree is preferred, with CRM tools and MS Office experience advantageous.

Qualifications

• 3-4+ years of experience in retail sales; luxury client base or watches is a strong asset.
• Proven experience in client management, retail sales and operations.
• Ability to speak in multiple languages is a plus.
• Bachelor’s degree is preferred.
• Experience with CRM tools, scheduling tools and Microsoft Office.
• Flexible to work hours including evenings, weekends and holidays.
• Valid work authorization for employment in Canada.

Responsibilities

• Guide clients through selection, decision-making, and after-sales, with product knowledge.
• Transfer knowledge of brand heritage, collections, features, and attributes per Rolex Raffi guidelines.
• Develop and foster long-term client relationships, perform regular follow-ups.

Skills

Luxury retail sales

Clienteling

Multilingual

Education

Bachelor’s degree preferred

Tools

CRM tools

Scheduling tools

Microsoft Office

Job description

Rolex Sales Associate, Mississauga

Job Title: Rolex Sales Associate

Department: Sales

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview:

Are you passionate about delivering exceptional service and building meaningful connections with clients? As a Sales Associate in our Rolex Boutique, you’ll play a key role in shaping each client’s experience from offering personalized assistance, sharing your product knowledge, and guiding them through their luxury journey. From the first conversation to purchase and beyond, you will ensure that they feel confident and valued in their decisions. If you take pride in creating memorable moments and elevating the client experience, we’d love to meet you!

As a Sales Associate at Raffi Jewellers, you will:

• Guide clients through the process of selection, decision making, and client after-sales, using a detailed understanding of all products and services available.
• Maintain and transfer knowledge of brand heritage, collection, features and key attributes to clients, adhering to Rolex and Raffi brand guidelines to assist clients to make the most informed decisions based on their needs and preferences.
• Develop and foster long-term relationships with clients, perform regular follow-ups and address any post-purchase needs.
• Ensure that the showroom meets the visual expectations of the brand.
• Collaborate and assist co-workers to ensure that customer service is always maintained to the highest level.

Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.

You will thrive in this role if you:

• Are responsive, courteous and can communicate effectively with a diverse client base.
• Have a strong sense of client management and consistent proactive follow-through.
• Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
• Possess strong problem-solving skills, able to make quick decisions with proper judgement when required.
• Enjoying working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.
• Are proactive, adaptable and willing to learn, with a strong attention to detail and organizational skills.

Qualifications:

• Have 3-4+ years of experience in retail sales. Experience dealing with a luxury retail client base and/or previous experience with watches is a strong asset.
• Proven experience in client management, retail sales and operations.
• Ability to speak in multiple languages is a plus.
• Bachelor’s degree is preferred.
• Experience with CRM tools, scheduling tools and Microsoft Office.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for employment in Canada.

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences, we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

We are always looking for passionate individuals to grow with us, so whether you’re a seasoned professional or just starting your journey, you’ll find a workplace where your expertise and development are truly valued.

Expected Compensation Range: $70,000 to $110,000 annually

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

This job posting is for an existing job vacancy at the Square One, Mississauga location; however, we also invite any candidates who are interested in our Yorkdale, Toronto location to apply.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.