SailPoint Delivery Manager

KeyData Cyber; Canada; Remote; CAD 85,000 - 100,000; Full time

Job summary

KeyData Cyber in Canada is seeking a SailPoint Delivery Manager to oversee end-to-end identity security projects and ensure exceptional customer experience and outcomes.

You will manage multiple engagements, coordinate with sales, delivery leadership, and customers, and drive financial performance, staffing, and risk management in a fast-paced IAM environment.

Qualifications

• 5+ years in Software, SaaS, Cybersecurity, IAM, or Consulting organization.
• Minimum 3+ years of project management, delivery management, or professional services leadership experience.
• Strong experience managing enterprise software implementation or consulting engagements.
• Proven ability to manage project scope, budgets, schedules, forecasts, risks, issues, and stakeholder expectations.
• English language proficiency required; Bachelor's degree preferred

Responsibilities

• Lead end-to-end delivery management for SailPoint implementation and advisory engagements.
• Manage multiple customer projects simultaneously, ensuring successful execution, quality delivery, and customer satisfaction.
• Act as the primary point of contact for customers regarding project status, risks, issues, and escalations.
• Partner with Sales and Account teams during pre-sales and post-sales phases to support project scoping and delivery planning.
• Develop and maintain project plans, schedules, budgets, forecasts, risk registers, and status reports.
• Monitor project financials, profitability, utilization, and productivity metrics to ensure successful delivery outcomes.
• Collaborate with Resource Management and Delivery Leadership to align staffing strategies with project requirements.
• Establish and maintain strong relationships with customers, partners, and internal stakeholders.
• Provide regular executive-level updates on project health, delivery performance, and customer success metrics.
• Work closely with Customer Success teams to drive customer adoption, engagement, and long-term success.
• Identify opportunities to expand services, improve customer outcomes, and support business growth initiatives.
• Drive continuous improvement across delivery processes, governance standards, and operational best practices.
• Support issue resolution, risk mitigation, and escalation management across customer engagements.
• Mentor and coach team members, providing guidance, feedback, and professional development support.
• Foster a collaborative, high-performing delivery culture focused on accountability and customer success

Skills

Project management

Delivery management

Stakeholder engagement

Leadership

Communication skills

English proficiency

Budget management

Risk management

Education

Bachelor's degree in Business/CS/IT/Engineering

Tools

SailPoint Identity Security

SailPoint IdentityIQ

PM certifications (PMP/ PMI-ACP/PRINCE2)

Job description

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We Deliver Comprehensive Solutions Across IAM Domains, Including

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success

We are currently looking for a SailPoint Delivery Manager to join KeyData’s Delivery team! In this role, you will be responsible for overseeing the successful delivery of SailPoint Identity Security projects while ensuring exceptional customer experience, operational excellence, and business outcomes. You will serve as a key liaison between customers, delivery teams, sales, and leadership, managing project execution, financial performance, resource planning, and client satisfaction throughout the engagement lifecycle. This role requires a strong combination of delivery management, stakeholder engagement, team leadership, and strategic planning skills. If you're passionate about working in an environment where you can experience accelerated growth, development, and high impact, this role could be for you!

Location:

Canada

Employment Type: Full-time, Remote

Vacancy Status: High Priority, Immediate Opening: This position is currently available, and hiring is underway.

What You'll Do

• Lead end-to-end delivery management for SailPoint implementation and advisory engagements
• Manage multiple customer projects simultaneously, ensuring successful execution, quality delivery, and customer satisfaction
• Act as the primary point of contact for customers regarding project status, risks, issues, and escalations
• Partner with Sales and Account teams during pre-sales and post-sales phases to support project scoping and delivery planning
• Develop and maintain project plans, schedules, budgets, forecasts, risk registers, and status reports
• Monitor project financials, profitability, utilization, and productivity metrics to ensure successful delivery outcomes
• Collaborate with Resource Management and Delivery Leadership to align staffing strategies with project requirements
• Establish and maintain strong relationships with customers, partners, and internal stakeholders
• Provide regular executive-level updates on project health, delivery performance, and customer success metrics
• Work closely with Customer Success teams to drive customer adoption, engagement, and long-term success
• Identify opportunities to expand services, improve customer outcomes, and support business growth initiatives
• Drive continuous improvement across delivery processes, governance standards, and operational best practices
• Support issue resolution, risk mitigation, and escalation management across customer engagements
• Mentor and coach team members, providing guidance, feedback, and professional development support
• Foster a collaborative, high-performing delivery culture focused on accountability and customer success

Who We're Looking For

• 5+ years of experience within a Software, SaaS, Cybersecurity, IAM, or Consulting organization
• Minimum 3+ years of project management, delivery management, or professional services leadership experience
• Strong experience managing enterprise software implementation or consulting engagements
• Proven ability to manage project scope, budgets, schedules, forecasts, risks, issues, and stakeholder expectations
• Experience collaborating with Sales teams on project scoping, estimation, and delivery planning
• Strong customer-facing experience with executive stakeholders, partners, and cross-functional teams
• Exceptional leadership, mentoring, coaching, and team development skills
• Strong organizational, problem-solving, and multitasking abilities
• Ability to manage multiple concurrent projects in a fast-paced environment
• Experience presenting project updates, business reviews, and delivery metrics to leadership teams
• Excellent verbal and written communication skills
• Bachelor's degree in Business, Computer Science, Information Technology, Engineering, or a related field preferred
• English language proficiency required

Nice-to-Have Skills

• Experience delivering SailPoint Identity Security Cloud (ISC), IdentityIQ (IIQ), or other IAM/IGA solutions
• Experience managing cybersecurity, identity governance, or cloud transformation programs
• PMP, PMI-ACP, PRINCE2, Scrum Master, or other project management certifications
• Familiarity with IAM concepts including Identity Governance, Access Management, Provisioning, and RBAC
• Experience working with enterprise customers across Banking, Financial Services, Insurance, Government, Healthcare, or Education sectors
• Knowledge of SaaS delivery models, professional services operations, and customer success frameworks
• Experience with resource management, utilization planning, and services profitability management
• ITIL, CISSP, or other technology and security certifications
• Experience leading distributed or global delivery teams

Compensation: The base salary range for this position is CAD $85,000 – $100,000. The final base salary offered will be determined based on the candidate’s experience, overall fit for the role, and expected ramp-up time. Eligible individuals may also participate in our bonus program. At KeyData Cyber, we are committed to fair and competitive compensation. We regularly benchmark across positions, industries, sectors, and experience levels, ensuring our approach recognizes each person’s unique strengths, contributions, and the value they bring to the organization.

Why You’ll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.