Manager/Senior Manager – Managed Services New

KeyData Cyber; Canada; Hybrid; CAD 110,000 - 170,000; Full time

Benefits offered by this job

Flexible working model

Remote work

Travel opportunities

Job summary

KeyData Cyber, a leading IAM professional services firm in Canada, seeks a Manager/Senior Manager to lead managed services and drive excellence across enterprise IT operations. You will oversee delivery, client satisfaction, and cross-functional collaboration with partners, while guiding a team in complex deployments.

Travel up to 15% is required; a BA/BS and 5–10+ years in management are expected. Competitive pay, remote/hybrid options, and growth opportunities are offered.

Qualifications

• BA/BS degree in Computer Science, Mathematics, Engineering, or a technical field.
• 5–10+ years in management within a technical service organization.
• Proven experience implementing PAM/IAM or security solutions in client environments.
• CISSP or similar security certifications preferred.
• Strong strategic thinking, architectures, and roadmaps for secure environments.

Responsibilities

• Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
• Plan and manage delivery of managed services within a large-scale enterprise IT environment.
• Direct internal resources, coordinate with partners, and oversee application support ensuring quality and compliance.
• Support contract negotiations, pricing discussions, and manage client accounts for favorable terms.
• Foster client relationships to drive success and identify new business opportunities.
• Lead an operations team in implementing complex solutions across client environments.

Skills

Leadership

Client relations

Communication

Project coordination

Troubleshooting

Education

BA/BS in CS or technical field

Tools

PAM

IAM

SailPoint

Saviynt

BeyondTrust

ForgeRock

CyberArk

Job description

End-to-end IAM solutions for a secure, connected world. Protect your business, empower your people.

Join our team of doers, experts, and problem solvers.

At KeyData Cyber, we believe in building a team of doers, experts, and problem solvers who are driven to make an impact. Our team's combined expertise spans across a wide array of fields. This diverse skillset allows us to approach challenges with a unique and comprehensive perspective, delivering tailored solutions that make a difference for our clients.

We offer more than just competitive pay and comprehensive benefits—we provide a platform for growth and development. At KeyData Cyber, you'll find opportunities for continuous learning, with a focus on both soft skills and technical capabilities.

Our flexible working models, including remote and hybrid options, support your work-life balance, while allowing you to expand your professional network and tackle new challenges. Our culture fosters collaboration, innovation, and inclusivity, ensuring that every team member feels valued and empowered to contribute.

As part of our commitment to success, we encourage open communication and teamwork across all areas of the business. Whether you're in identity security, business strategy, or marketing, you will be joining a supportive environment where you can thrive.

If you're ready to take your career to the next level, apply today to join our dynamic team. At KeyData Cyber, we don't just hire — we build careers, empower growth, and create a workplace where innovation and creativity thrive.

Manager/Senior Manager – Managed Services

Canada

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America.

With 20years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset and is built by design to help clients protect critical infrastructure, enable digital transformation, and ensure compliance with confidence.

We deliver comprehensive solutions across IAM domains, including:

• Workforce IAM (Access Management, Identity Governance and Administration, Privileged Access Management)
• Consumer IAM (Identity Verification, Authentication and Access, Threat Detection) in highly regulated industries.

If you’re ready to grow your career alongside some of the industry’s best, come join us — you’re key to our success

We are currently looking for a Manager/Senior Manager – Managed Services to join KeyData Cyber's Managed Services team! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments.

Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues. This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments.

If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you!

Location: Canada

Employment Type: Full-Time, Remote, with travel as required.

RESPONSIBILITIES:

• Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices.
• Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment.
• Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance.
• Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms.
• Foster client relationships to drive customer success and identify potential new business opportunities.
• Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion.
• Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service.
• Develop and enforce policies and operating procedures that support robust service delivery.
• Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365).
• Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication.
• Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support.

REQUIRED QUALIFICATIONS:

• BA/BS degree required, ideally in Computer Science, Mathematics, Engineering, or another technical discipline.
• 5–10+ years in management within a technical service organization.
• Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions (e.g., SailPoint, Saviynt, BeyondTrust, ForgeRock, CyberArk, etc.) in client environments.
• CISSP or similar security certifications (preferred).
• Skilled in developing technical strategies, architectures, and roadmaps for secure environments.
• Deep understanding of network security (IDS, firewall, VPN) and protocols (IP, TCP, UDP, FTP, HTTP, DNS, routing, etc.).
• Proficient in Unix/Linux/Windows administration.
• Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices.
• Dedicated to exceeding client expectations, with a proactive client-focused approach.
• Excellent interpersonal, written, and verbal communication skills; able to convey complex technical information to diverse audiences.
• Proficient in creating detailed documents and reports.
• Skilled at building strong relationships and engaging effectively across all organizational levels.
• Meet with clients to ensure seamless service delivery and explore additional service opportunities.
• Travel: Willingness to travel up to 15% of the time. #LI-RJ1

Why You’ll Love Working Here

At KeyData Cyber, we put people first, valuing learning, growth, and work-life balance. We offer extensive opportunities to advance your career through leading digital identity projects across North America. Our culture is built on respect, inclusion, and equal opportunity for everyone.

Accessibility & Accommodations

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition, and we will make all reasonable efforts to accommodate your request.

Fraud Prevention & Identity Verification

We may use information provided during the application process to help prevent fraud and verify identity. These checks may be conducted automatically through trusted third‑party service providers as part of our standard application screening process.

Streamlined Recruitment for Your Career Growth

Our streamlined recruitment process focuses on both soft skills and technical capabilities, ensuring a well-rounded approach to matching you with the right role. We align with your career goals and prioritize a positive experience throughout the journey. From application to onboarding, we make sure each step is seamless, providing support to ensure the right fit for both your professional growth and long-term success. With guidance from our Talent experts, you can feel confident that your skills, experience, and aspirations are at the forefront of our recruitment process.

Competitive Pay, Flexibility, and Professional Growth

We offer competitive pay, comprehensive benefits, and flexible working models, including remote and hybrid options, to support your work-life balance. Enjoy travel opportunities that allow you to expand your professional network and experience new challenges. Benefit from continuous professional growth through training and mentorship. Our engaging monthly events provide opportunities to recharge, connect with colleagues, and strengthen relationships. We foster a culture of collaboration, innovation, and inclusivity, where your ideas are valued.

Core Values Driving Our Success and Culture

We uphold integrity by being honest and consistent in our actions. We foster growth and development through personal responsibility and continuous learning. We embrace innovation, always looking ahead with a forward-thinking mindset. Customer service excellence is at our core, ensuring we meet and exceed client expectations. We value teamwork, respecting and collaborating to achieve shared goals. Our commitment to a welcoming environment fosters a culture of respect, belonging, and empowerment, where everyone is treated fairly and has the opportunity to fully contribute.

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