Sadaf looking for a babysitter or nanny in Ajax

sitly; Ajax; Hybrid; CAD 42,000 - 52,000; Full time

Job summary

Sitly in Ajax, Ontario is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment.

You will respond to inquiries about spares pricing, availability, order status and credit requests; actively manage customer purchase orders from intake to shipment; and liaison with Logistics, Commercial, Credit Control and Warehouses to ensure requests are

Qualifications

• Front Office Customer Services/Account experience, preferably in an aerospace environment.
• Proficiency in SAP.
• Proficiency on MS Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of teamwork.
• Sense of priority's management
• Proficiency in French and Portuguese is an asset

Responsibilities

• Respond to customer inquiries in a timely manner relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management experience to actively support a predefined customer allocation.
• Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices to ensure customer requests are processed/answered, and orders are dispatched.
• Problem solving to identify blockers with systems and/or tools.
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes parts in line with contract and process billing of the Services team for such things as On-wing Repairs, Training, Technical Publications, SBH, lease etc.
• Close coordination and support with CSC management and teams to ensure daily priorities are managed and improvements can be made on the ordering process.
• Daily Management of Aircraft on Ground activity and support urgent requests from customers in respect of RFQ, Order Entry, Deliveries etc
• Participate in reviews / meetings as required.

Skills

Front Office Customer Services

Customer service

Excellent English communication

Interpersonal skills

Teamwork

Priority management

Tools

SAP

MS Word

MS Excel

PowerPoint

Outlook

Job description

Commercial Customer Service Representative

Job Description

Our client in Ajax, Ontario, is seeking a Commercial Customer Service Representative to manage customer orders, inquiries, and urgent requests while coordinating with internal teams in a fast-paced, highly regulated manufacturing environment.

Pay rate: $ - $ per hour

Contract role – month contract – with possibility of extension

Rotating shift schedule: 9 am to 5pm or am to 7 pm

Hybrid:

Starting ASAP

RESPONSIBILITIES

• Respond to customer inquiries in a timely manner (h) relating to spares pricing, availability, order status, and credit requests.
• Have progressive level of customer management experience to actively support a predefined customer allocation.
• Have established analytical skill sets to analyze CSC master data in support of CSC tools and operations
• Actively manage customer purchase orders from order intake to shipment.
• Liaise with different back offices (Logistics, Commercial, Credit Control, Warehouses) to ensure customer requests are processed/answered, and orders are dispatched.
• Problem solving skills to identify blockers with systems and/or tools.
• Manual purchase order management for customers when booking of orders cannot be supported automatically, allocation of Wheels & Brakes (WB) parts in collaboration with WB Commercial Mgr's in line with contract and process billing of the Services team for such things as: On-wing Repairs (RDAS), Training, Technical Publications, SBH, lease etc.
• Close coordination and support needed with direct CSC management and teams to ensure daily priorities are managed and achieved and if any improvements can be made on the ordering process
• Daily Management of Aircraft on Ground (AOG) activity and support urgent requests from customers in respect of the AOG rules including Request for Quote (RFQ), Order Entry, Deliveries etc
• Participate in reviews / meetings as required.

Requirements

REQUIREMENTS

• Front Office Customer Services/Account experience, preferably in an aerospace environment.
• Proficiency in SAP.
• Proficiency on MS Word, Excel, PowerPoint, Outlook.
• Excellent verbal and written English communication skills.
• Excellent interpersonal skills and strong sense of teamwork.
• Sense of priority's management
• Proficiency in French and Portuguese is an asset