Warehouse clerk

Wajax Corporation; Wabush; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental benefits

Health spending account

Exclusive manufacturer discounts

Recognition program

Pension plan

Job summary

Wajax Corporation in Canada seeks an energetic Inside Sales/Customer Service professional to drive up-sales and service orders, while maintaining high customer satisfaction. You will manage client data in CRM, respond to quotes, and support the sales team to grow orders and profits.

The role emphasizes mechanical aptitude, knowledge of mechanical systems, and proficiency with MS Office. A team-oriented, service-driven mindset is essential.

Qualifications

• Mechanical aptitude and familiarity with mechanical systems are required.
• Experience or knowledge in power transmission, hydraulics or pneumatics is an asset.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Proven ability to deliver excellent customer service and meet sales targets.

Responsibilities

• Develop and maintain confidential client information in CRM.
• Manage customer satisfaction for existing accounts.
• Generate new and repeat sales with timely product and pricing information.

Skills

Mechanical aptitude

Power transmission knowledge

Hydraulics knowledge

Pneumatics knowledge

MS Office proficiency

Customer service

Sales orientation

CRM literacy

Tools

CRM software

MS Excel

Job description

Obtaining and up-selling parts and service orders, creating customer satisfaction and adding value to the customer’s buying experience.
Provide consistently elevated levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

The Role

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manages Customer Satisfaction with all existing customers by delivering the utmost in customer
  service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and
  solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size by means of cross-selling, up-selling, add-on sales and
  offering promotional sales items.
• Prepare customer presentations, tenders, RFQs and Project Quotations for After Market Sales Reps
  as required
• Attend site visits and customer presentations with After Market Sales Rep as required.
• Respond to customers via phone, fax or email for quotes, purchases, etc. in a timely
  manner after hours on call rotation.
• Tracking customer and supplier orders
• Assisting and supporting our sales team as needed

The Candidate

• Mechanical aptitude preferred.
• Knowledge of mechanical power transmission, hydraulics and/or pneumatic is an asset
• Working knowledge of Microsoft Office (Outlook, Word & Excel) is preferred
• Responsible and adaptable
• Results-oriented and willingness to always offer superior service
• Demonstrated skills in planning and organization of work
• Good team spirit

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.