SaaS & Microsoft 365 Applications Administrator

Calian Group Ltd.; Ottawa; On-site; CAD 65,000 - 85,000; Full time

Job summary

A dynamic tech company based in Ottawa is seeking an Application Administrator to support, configure, and maintain SaaS and Microsoft 365 applications. The role involves providing end-user support and resolving issues while collaborating with business analysts and users. The ideal candidate will have 3-5 years of experience in SaaS applications and strong problem-solving skills. A positive attitude and the ability to work independently in a fast-paced environment are essential. This position offers opportunities for continuous improvement and development.

Qualifications

• 3-5 years of experience supporting SaaS applications with issue resolution.
• Experience with configuration and management of SaaS systems.
• Ability to adapt to new technologies quickly.

Responsibilities

• Provide end-user support for SaaS solutions.
• Analyze and resolve reported issues.
• Maintain documentation for enterprise applications.
• Develop analytics and reporting in BI tools.

Skills

User enablement

Workflow optimization

Problem solving

Communication

Business acumen

SaaS application support

Education

Computer related college diploma or equivalent

Tools

Atlassian (JSM, Jira, Confluence)

Microsoft Power Automate

Hubspot

DocuSign

Concur

Job description

A dynamic tech company based in Ottawa is seeking an Application Administrator to support, configure, and maintain SaaS and Microsoft 365 applications. The role involves providing end-user support and resolving issues while collaborating with business analysts and users. The ideal candidate will have 3-5 years of experience in SaaS applications and strong problem-solving skills. A positive attitude and the ability to work independently in a fast-paced environment are essential. This position offers opportunities for continuous improvement and development.