SaaS Customer Support Specialist — Restaurant Tech

7shifts; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Health and dental benefits

Flexible vacation policy

90 Day Shift program

Job summary

7shifts is an HR platform designed to help restaurant teams thrive. As the Customer Support Representative at 7shifts, you will be the first point of contact for customers via chat, email and phone, empowering them to use 7shifts to its full value and grow their business through personalized support.

We are building an inclusive work environment and encourage candidates from all backgrounds to apply, with two shift options and a hybrid schedule that keeps offices in Saskatoon and Toronto

Qualifications

• 1–2 years of experience in a technical customer support role.
• Strong written and verbal communication to address questions clearly.
• Experience with web and mobile apps and troubleshooting.
• Ability to learn quickly and stay up to date with new features.
• Attention to detail and problem-solving mindset.
• Willingness to take ownership and communicate with internal teams.

Responsibilities

• Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns.
• Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential.
• Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems.
• Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams.
• Collaborate closely with the Support team by actively participating in team meetings and discussions.

Skills

Customer support

Communication

Troubleshooting

SaaS experience

Attention to detail

Fast learner

Job description

7shifts is an HR platform designed to help restaurant teams thrive. As the Customer Support Representative at 7shifts, you will be the first point of contact for customers via chat, email and phone, empowering them to use 7shifts to its full value and grow their business through personalized support.

We are building an inclusive work environment and encourage candidates from all backgrounds to apply, with two shift options and a hybrid schedule that keeps offices in Saskatoon and Toronto