SaaS Customer Support Pro - Remote/Hybrid

7shifts; Saskatoon; Hybrid; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health and dental

Lifestyle spending accounts

Parental leave program

Flexible vacation policy

Hybrid work model

Home office setup

7shifts swag

Job summary

7shifts is seeking a Customer Support Representative to be the first contact for customers via chat, email and phone. You will educate users on product features, create helpful training content, and identify opportunities to enhance value. You will collaborate closely with the Support team to ensure high-quality service.

We value curiosity, quick learning, and a customer-centric mindset. This role supports a hybrid work model with offices in Saskatoon and Toronto, offering flexible scheduling to

Qualifications

• 1-2 years in a technical customer support role or similar experience.
• Strong written and verbal communication skills; clear and helpful responses.
• Experience troubleshooting issues on web and mobile apps.
• Demonstrated attention to detail and problem-solving.
• Able to learn new features quickly and adapt to product updates.
• Curiosity to learn and take ownership of customer interactions.

Responsibilities

• Be the first point of contact for customers via chat, email and phone.
• Educate customers on product basics and create training materials/videos.
• Identify new ways customers can benefit from the product and propose solutions.
• Track requests, report bugs, and collaborate with the Support team.

Skills

Tech support exp

Communication skills

Web & mobile apps

Attention to detail

Quick learner

Curiosity to learn

Job description

7shifts is seeking a Customer Support Representative to be the first contact for customers via chat, email and phone. You will educate users on product features, create helpful training content, and identify opportunities to enhance value. You will collaborate closely with the Support team to ensure high-quality service.

We value curiosity, quick learning, and a customer-centric mindset. This role supports a hybrid work model with offices in Saskatoon and Toronto, offering flexible scheduling to