SaaS Client Onboarding & Success Specialist

Granum; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Unlimited Paid Time Off

Paid company holidays

Winter break Dec 24–Jan 1

Job summary

Granum, a leading software company serving landscapers and arborists, is seeking an Onboarding Specialist to guide new clients through the first 30–90 days, delivering virtual training and ensuring a strong start with our LMN ecosystem. You will build relationships, identify needs, and document interactions to maximize value.

This role requires SaaS experience, exceptional communication, and the ability to travel within Canada and the U.S.

Qualifications

• 3+ years in a SaaS environment with customer-facing focus.
• Exceptional communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Experience with CRM/CS tools (Salesforce, Gainsight, HubSpot).
• Ability to multitask in a fast-paced, client-focused environment.
• Green industry knowledge is a plus; travel within Canada/US an asset.

Responsibilities

• Serve as the primary onboarding contact for new clients in their first 30–90 days.
• Conduct virtual one-on-one training to enable effective use of the platform.
• Identify client needs, track progress, and address potential roadblocks.
• Maintain accurate client records and documentation across platforms.

Skills

SaaS experience

CRM tools

Communication skills

Time management

Onboarding

Tools

Salesforce

Gainsight

HubSpot

ChurnZero

Google Workspace

Job description

Granum, a leading software company serving landscapers and arborists, is seeking an Onboarding Specialist to guide new clients through the first 30–90 days, delivering virtual training and ensuring a strong start with our LMN ecosystem. You will build relationships, identify needs, and document interactions to maximize value.

This role requires SaaS experience, exceptional communication, and the ability to travel within Canada and the U.S.