SaaS Billing Specialist: Precise Invoicing & Collaboration

SOCi; Canada; Sur place; CAD 54 000 - 72 000; Plein temps

Résumé du poste

SOCi is seeking a Billing Specialist in Canada to manage day‑to‑day billing operations in a fast‑paced SaaS environment. You will generate and review invoices for various contract types, upload them to customer portals, and handle credits and cancellations with proper documentation.

You will collaborate with Accounting, Customer Success, AR, and Sales to ensure accurate billing, timely communication, and reliable financial records in a dynamic team setting.

Qualifications

• 2+ years in Billing, Accounting, or related financial ops, SaaS preferred.
• Strong attention to detail with high accuracy on large transaction volumes.
• Familiar with SaaS contracts, recurring revenue, and subscription billing.
• Excellent communication and customer service skills.
• Proficient in Excel (PivotTables, VLOOKUPs).
• Collaborates across Accounting, Customer Success, AR, and Sales.
• Understanding basic accounting principles and billing best practices.
• Experience with Maxio, Salesforce, or NetSuite preferred.
• Ability to manage competing priorities in a deadline-driven environment.
• Experience with customer portals, invoice uploads, credential management.

Responsabilités

• Invoice Preparation & Processing: generate and review invoices for new, recurring, and adjusted contracts; upload to portals.
• Billing adjustments, credits, and cancellations with supporting docs.
• Monitor billing schedules to ensure on-time invoices reflecting pricing and terms.
• Customer Communication & Support: primary contact for billing inquiries; respond promptly.
• System Management & Documentation: use Maxio, SFDC, NetSuite; maintain records for audits.
• Internal Collaboration: verify contract terms with CS, Sales, AR, Revenue before invoicing.
• Reporting & Analysis: billing summaries, exception reports, Excel data maintenance.

Connaissances

Attention to detail

Cross-department collaboration

Communication skills

Billing knowledge (SaaS)

Problem solving

Prioritization

Formation

Associate or Bachelor’s degree in Accounting, Finance, or related field

Outils

Maxio

Salesforce

NetSuite

Excel

Description du poste

SOCi is seeking a Billing Specialist in Canada to manage day‑to‑day billing operations in a fast‑paced SaaS environment. You will generate and review invoices for various contract types, upload them to customer portals, and handle credits and cancellations with proper documentation.

You will collaborate with Accounting, Customer Success, AR, and Sales to ensure accurate billing, timely communication, and reliable financial records in a dynamic team setting.