SAAQ Service Advisor

Excellence Peterbilt; Sainte-Julie; On-site; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Telemedicine services

Health and dental insurance

Life and travel insurance

Employee Assistance Program (EAP)

Group RRSP with employer contributions

Vacation accrual

Sick and family leave

Holiday leave

Career advancement opportunities

Job summary

Excellence Peterbilt in Sainte-Julie, QC is seeking a SAAQ Service Advisor who is organized, courteous, and customer‑focused. You will schedule appointments, open and review work orders, and monitor progress while delivering professional service to customers.

Bilingual French/English required; basic mechanic knowledge is a plus. This permanent, full‑time role offers a Monday–Friday schedule and a starting wage of $23.32/hour.

Qualifications

• Minimum of 3 years of experience in a similar position.
• Excellent customer service skills.
• Bilingual—French and English.
• Strong computer skills.
• Ability to manage priorities efficiently.

Responsibilities

• Schedule appointments, welcome customers, and assess their needs.
• Open work orders.
• Monitor and follow up on work progress.
• Receive, review, and close work orders.

Skills

Team spirit

Customer service

Bilingual: French & English

Strong computer skills

Prioritization

Professionalism

Attention to detail

Adaptability

Mechanical knowledge (asset)

Job description

Are you organized, courteous, and passionate about customer service? We have a great opportunity for you!

At Excellence Peterbilt, we are looking for an SAAQ Service Advisor to provide professional and efficient service to our customers while supporting our service department's daily operations.

Join a dynamic team where your organizational skills and communication abilities will make all the difference!

Working Conditions

• Schedule: Monday to Friday, 7:00 a.m. to 3:30 p.m.

• Salary: Starting at $23.32/hour

• Work Location: Sainte-Julie

• Employment Status: Permanent

What We Offer:

• Telemedicine services - We care about our people! (24/7 access to a doctor)

• Health and dental insurance

• Life and travel insurance, short- and long-term disability coverage

• Employee Assistance Program (EAP)

• Group RRSP with employer contributions

• Faster vacation accrual for evening and weekend shift employees (if applicable)

• Sick and family leave - Because you have a life outside of work, too!

• Holiday leave during the Christmas season

• Amazing coworkers!

Even More Benefits:

• Flexible schedules (if applicable)

• Employee recognition program

• Sabbatical leave policy

• Tuition reimbursement

• Employee referral bonus

• On-site fitness facility (Montreal location)

• Career advancement opportunities - Join us and grow with us!

What You'll Be Doing:

• Schedule appointments, welcome customers, and assess their needs

• Open work orders

• Monitor and follow up on work progress

• Receive, review, and close work orders

Experience, Education, and Skills That Would Be Valuable:

• Minimum of 3 years of experience in a similar position

• Excellent customer service skills

• Basic knowledge of mechanics (an asset)

• Bilingualism: Fluency in spoken French and English

• Strong computer skills

• Ability to manage priorities efficiently

• Tact, professionalism, and strong self-control

• Attention to detail and adherence to established procedures and work methods

• Team spirit and willingness to help others