Senior UX Designer - Toronto

Randstad Canada; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

Randstad Canada seeks a Senior UX Designer specializing in end-to-end service design to lead the user-centered architecture of complex transactional digital services.

You will map and optimize multi-channel ecosystems, orchestrate journeys, and develop comprehensive service blueprints, collaborating across Agile teams including product, architecture, developers, and accessibility specialists in a Toronto onsite environment.

Qualifications

• Experience leading service design and user experience architecture for large-scale digital services (strictly required).
• Expertise developing end-to-end journeys, blueprints, interaction specs, wireframes, and prototypes (strictly required).
• Practical knowledge of AODA and WCAG accessibility guidelines (strictly required).

Responsibilities

• Plan and lead service design, user research, interaction modeling, and validation across complex services.
• Design and maintain end-to-end user journeys, personas, service blueprints, IA, wireframes and prototypes.
• Identify needs, pain points, accessibility barriers, and dependencies across multi-stakeholder workflows.

Skills

Service design leadership

Service blueprint knowledge

Accessibility compliance

Tools

Design system

Job description

We are seeking an experienced Senior UX Designer with a strong specialization in end-to-end service design to lead the user-centered architecture of complex transactional digital services. In this role, you will be responsible for mapping and optimizing multi-channel service ecosystems, orchestrating user journeys, and developing comprehensive service blueprints. Working collaboratively across cross-functional Agile teams—including product managers, architects, developers, and accessibility specialists—you will plan and conduct user research, translate behavioral insights into actionable interaction specifications, and ensure all digital services are inclusive, intuitive, and fully compliant with accessibility standards.

Location: Toronto, ON (Fully Onsite – 5 days/week required)

Duration: 11-month contract.

Advantages

• Strategic Service Design Scope: Drive high-impact service design and journey mapping for large-scale transactional digital services.
• Accessibility-First Culture: Champion inclusive design principles aligned with modern AODA and WCAG standards.
• Enterprise Design System Impact: Contribute reusable design patterns and interaction standards to an enterprise design library.
• Focused Onsite Collaboration: Work directly alongside product leads, architects, and developers in a dedicated Toronto workspace.

Responsibilities

• Plan and lead service design, user research, interaction modeling, and validation activities across complex transactional digital services.
• Design and maintain end-to-end user journeys, personas, detailed service blueprints, information architectures, wireframes, and prototypes.
• Identify user needs, behavioral trends, pain points, accessibility barriers, and organizational dependencies across multi-stakeholder service workflows.
• Facilitate co-design workshops, design critique sessions, and alignment meetings with multidisciplinary teams and executive stakeholders.
• Conduct usability testing and accessibility evaluations, synthesizing findings into practical design improvements and reusable service patterns.
• Maintain traceability between user research findings, business requirements, and architectural design decisions.
• Collaborate closely with developers, QA testers, and accessibility specialists to ensure precise implementation of approved service designs.
• Apply and contribute reusable patterns, components, and interaction standards to the enterprise design system.

Qualifications

• Service Design Leadership: Proven experience leading service design and user experience architecture for complex, large-scale transactional digital services (Strictly Required).
• Service Blueprints & Artifacts: Demonstrated expertise developing end-to-end user journeys, service blueprints, interaction specifications, wireframes, and interactive prototypes (Strictly Required).
• Accessibility Compliance: In-depth working knowledge and practical application of AODA and WCAG accessibility guidelines (Strictly Required).