RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate

Source Code; Toronto; On-site; CAD 76,000 - 81,000; Full time

Job summary

Source Code is seeking a Systems Administrator/Operations Support Specialist (Intermediate) for an on-site role in Toronto. The successful candidate will provide technical support for AV, video conferencing, and IT systems, and play a key role in onboarding, training, and operations coordination.

You will liaise with vendors, maintain CMDB data, support witnesses and legal staff, and contribute to process improvements and documentation.

Qualifications

• Provide troubleshooting and guidance for AV, telecoms, and video systems across channels.
• Maintain system manuals, training materials, and access control; validate logs.
• Support remote witnesses and legal teams with setup on various devices.
• Liaise with vendors for upgrades and service performance to ensure timely resolutions.
• Assist with testing, documentation, and deployment of new technologies.
• Maintain inventory data in CMDB and update dashboards and reports.
• Strong knowledge of AV hardware and conferencing platforms.
• Understand signal flow, connectivity, and VoIP basics.

Responsibilities

• Troubleshoot AV and conferencing systems across multiple channels.
• Maintain and improve system documentation and user guides.
• Onboard and train external users on equipment and software.
• Coordinate with vendors for repairs and upgrades.
• Document test results and validate system performance.
• Update CMDB and daily dashboards with progress.
• Guide non-technical users through setup and orientation.

Skills

AV hardware

Video conferencing

Crestron/Extron

CMDB

ITIL familiarity

Troubleshooting**

Tools

CMDB

ITIL framework

Job description

RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate
Duration: 6+ Months (138 Business Days) + 1 Possible Extension

Location: 5 Days ONSITE at 21 College Street, Toronto

Security Level: CRJMC

Description

• Technical Support for JVN Technologies
• Internal Operations & Documentation.
• External User Onboarding & Training
• Vendor Coordination & Service Monitoring
• Project Participation
• Inventory & Reporting

Skills Experience and Skill Set Requirements

• Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.
• Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.
• Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.
• Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.
• Assist with system testing, documentation, and implementation of new technologies.
• Maintain project inventory data in CMDB and update daily reports and dashboards.
• Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g. Crestron, Extron).
• Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).
• Understanding of signal flow, connectivity (HDMI, USB, network-based AV).
• Understanding the basics of VoIP systems and PBX configurations.
• Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).
• Experience with reviewing and validating system logs for troubleshooting.
• Experience with perform system testing and document results.
• Strong understanding of software/hardware upgrade processes.
• Analytical thinking to diagnose technical issues quickly.
• Ability to guide non-technical users through setup and orientation.
• Clear verbal and written communication for training materials and user support.
• Professional interaction with legal counsel, witnesses, and public users.
• Experience in liaising with third-party vendors for repairs and upgrades.
• Coordinating with internal teams for process improvements.
• Strong knowledge of ITIL Framework (for managing incidents, changes, and CMDB updates).
• Experience in maintaining inventory, updating dashboards, and reporting progress.
• At least 2 years of Operation support

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

INCORPORATED RATE RANGE (7.25 billable hours per day)

• $55.42/hr - $59.38/hr Inc.

T4 RATE RANGE (7.25 billable hours per day)

• $44.34/hr - $47.50/hr T4