RQ11697 – Change Management Consultant – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 110,000 - 140,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement seeks a Senior Change Management Consultant to develop communication plans, change management strategies, and training plans. You will engage diverse stakeholders and support organizational transformation initiatives in an onsite Toronto setting.

Responsibilities include leading sponsor roadmaps, stakeholder assessments, resistance management, and measuring adoption to ensure modernization outcomes align with the ministry's

Qualifications

• Experience applying structured change management methodologies.
• Ability to define and measure success metrics for adoption and proficiency.
• Strong presentation and group facilitation skills

Responsibilities

• Provide expert guidance on change management principles, methodologies, and tools.
• Develop and implement change management strategies, plans, and frameworks.
• Lead stakeholder assessments, engagement strategies, and resistance management throughout the project lifecycle.
• Develop sponsor roadmaps, communication and training plans across the lifecycle.
• Ensure alignment of change activities with stakeholders to remove barriers and support adoption.
• Support leadership in building consensus to align with modernization initiatives.
• Identify people-related risks and plan mitigation.
• Measure outcomes and adoption success of changes.
• Plan continuous improvement based on change assessments.

Skills

Change management

Communication plans

Training plans

Stakeholder engagement

Facilitation

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11697
We are seeking a Senior Change Management Consultant with experience in developing communication plans, change management strategies, and training plans. The ideal candidate will have strong presentation and group facilitation skills, experience applying structured change management methodologies, and the ability to engage diverse internal and external stakeholders. The successful candidate will support organizational transformation initiatives, manage stakeholder engagement and resistance, measure change adoption and success, and help ensure the successful implementation of modernization initiatives.
Role Snapshot

• Job Title: RQ11697 – Change Management Consultant – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: October 19, 2026
• Estimated End Date: March 31, 2027
• Business Days: 111.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: No Clearance Required

Must Have

• Experience developing communication plans, change management strategies, and training plans.
• Strong presentation and group facilitation skills, with the ability to work effectively with diverse internal and external stakeholders.
• Experience applying a structured change management approach and methodology to assigned initiatives.
• Experience defining and measuring success metrics to track adoption, utilization, and proficiency related to changes.

Description
Deliverables

• Provide expertise, consultative advice, and guidance on change management principles, methodologies, and tools.
• Develop and implement change management strategies, plans, and frameworks.
• Lead, develop, implement, and/or provide input into the development of stakeholder assessments, stakeholder engagement strategies, and resistance management throughout the project lifecycle.
• Lead, develop, implement, and/or provide input into the development of sponsor roadmaps, communication plans, and training plans throughout the project lifecycle.
• Ensure alignment of change management activities with participating stakeholders to remove change barriers, facilitate the adoption process, and contribute to problem-solving, resulting in successful implementation.
• Support senior leadership by developing strategies to foster consensus among clients, partners, and stakeholders to adapt to changes and align with the Ministry’s modernization strategy.
• Identify potential people-related risks and anticipated points of resistance, and develop plans to mitigate or address concerns.
• Provide strategies, methodologies, and tools to measure outcomes and the success of change implementation and adoption.
• Develop plans for continuous improvement based on assessments of change success throughout the project lifecycle.

Experience And Skill Set Requirements

• General Skills — 35 Points
• Apply change management industry standards, best practices, methodologies, and tools.
• Develop communication plans, change management strategies, and training plans.
• Deliver presentations and facilitate group sessions with diverse internal and external stakeholders.
• Apply conflict management, interpersonal, and effective written and verbal communication skills.
• Demonstrate knowledge of project management fundamentals and project lifecycle processes.
• Desirable Skills — 35 Points
• Identify and assess change impacts on business processes and technology solutions to improve adoption.
• Lead medium- to large-scale organizational transformation and change initiatives.
• Apply structured change management methodologies and approaches to assigned projects.
• Develop targeted change management plans covering communications, coaching, training, and resistance management.
• Define and measure success metrics to track adoption, utilization, and proficiency.
• Manage change management processes and apply best practices to support projects and organizational initiatives.
• Soft Skills — 25 Points
• Demonstrate excellent verbal and written communication skills to support executive decision-making and report status to corporate governance bodies.
• Prepare reports, proposals, briefing materials, presentations, and other communications.
• Facilitate group discussions and engage stakeholders using strong consulting skills.
• Prioritize workloads, apply critical thinking, identify problems, and develop and implement effective solutions.
• Maintain a strong customer service orientation to meet client needs.
• Collaborate effectively as a team player while managing multiple tasks and consistently meeting strict deadlines.
• OPS and Health Care Experience — 5 Points
• Demonstrate experience working in healthcare or clinical environments.
• Support stakeholder engagement activities, particularly within healthcare settings.
• Understand and apply privacy and security requirements for software development in healthcare and clinical environments.

Additional Information
This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.
Extension/Amendment Attestation: Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original Statement of Work (SOW).
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