RQ11723 – Solutions Designer – CRM – Senior

S M Software Solutions Inc; Toronto; Vor Ort; CAD 110.000 - 160.000; Vollzeit

Zusammenfassung

Ministry of Public and Business Service Delivery and Procurement is seeking a Senior Solutions Designer – CRM with extensive hands-on experience in Salesforce. You will design, implement, and maintain complex CRM solutions, integrate with other systems, and ensure accessibility per AODA.

Onsite in Toronto, you’ll work 7.25 hours daily, Monday to Friday, within OPS guidelines. Required are Salesforce Experience Cloud Consultant certification, velocity platform expertise, and strong communication

Qualifikationen

• Hands-on Salesforce solution design, development, configuration, support and maintenance.
• Salesforce Experience Cloud Consultant certification is required.
• Experience with Velocity platform components (Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Velocity Data Model).
• Experience with Salesforce Dynamic Forms and AODA compliance.
• Strong communication and stakeholder engagement within a public sector context.

Aufgaben

• Ensure accessibility standards are met per AODA.
• Design hosting technology solutions based on client specs, standards and best practices.
• Plan, implement and support complex CRM systems.
• Document processes and technical designs; update build books.
• Configure and integrate Salesforce with other applications via web services.
• Ensure solutions align with business requirements and architecture standards.
• Develop web applications that work across browsers, platforms and mobile.
• Contribute to project plans with estimations and timelines.
• Support UAT and defect management.
• Apply CI/CD practices in Salesforce projects.
• Work in Agile environments with epics and user stories.

Kenntnisse

Salesforce

Experience Cloud

LWC

Flex Cards

Data Raptors

Integration Procedures

Calculation Matrices

Omni Scripts

Velocity Data Model

Dynamic Forms

AODA compliance

Public Sector Experience

Communication Skills

Security and Compliance

Jobbeschreibung

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11723

We are seeking a Senior Solutions Designer – CRM with extensive hands‑on experience in designing, developing, configuring, supporting, and maintaining Salesforce solutions. The ideal candidate will have expertise in Salesforce Experience Cloud, Salesforce Dynamic Forms, Lightning Web Components (LWC), and Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, and the Velocity Data Model. The successful candidate will contribute to complex CRM implementations, system integrations, accessibility compliance, technical documentation, testing, and application enhancements while ensuring alignment with business requirements, architecture frameworks, security standards, and Ontario Public Service (OPS) guidelines.

Role Snapshot

• Job Title: RQ11723 – Solutions Designer – CRM – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: 5700 Yonge Street, Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: November 2, 2026
• Estimated End Date: October 5, 2027
• Business Days: 598.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Working Schedule: Monday to Friday, between 8:00 AM and 5:00 PM, excluding lunch breaks
• Security Level: CRJMC

Must Have

• Demonstrated hands‑on experience designing, supporting, developing, maintaining, and configuring Salesforce solutions.
• Salesforce Certified Experience Cloud Consultant certification.
• Experience with Velocity platform capabilities, including:
• Flex Cards
• Data Raptors
• Integration Procedures
• Calculation Matrices and Procedures
• Omni Scripts
• Velocity Data Model
• Salesforce.com Lightning Web Components (LWC)
• Experience with Salesforce Dynamic Forms.
• Experience implementing solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).

Deliverables

• Ensure accessibility standards are met in accordance with AODA.
• Design hosting technology solutions based on the client's service specifications, standards, policies, and best practices.
• Plan, implement, and support complex CRM systems.
• Document processes and technical designs and update build books.
• Configure and integrate Salesforce with other applications using web services or other mechanisms.
• Ensure application solutions are developed and implemented in accordance with business requirements.
• Design, develop, and implement web applications that work across modern browsers, various platforms, and mobile devices.
• Conduct research and assess options for technical design issues.
• Contribute to design and development project plans, including work breakdown structures and resource estimates.
• Ensure unit testing meets expected functionality requirements.
• Support user acceptance testing (UAT) and defect management.
• Ensure compliance with architecture frameworks, system standards, and Agile Development Methodology.
• Apply leading‑edge technologies and design criteria, including usability, security, and privacy for web and mobile applications.
• Provide knowledge transfer and documentation as prescribed by the Project Manager and Manager.
• Develop and maintain system design models, program code, technical documentation, and specifications.
• Ensure application solutions are developed and implemented in accordance with business requirements.

Experience And Skill Set Requirements

• Public Sector Experience — 5%
• Maintain and support healthcare systems, including Long‑Term Care, Electronic Medical Records (EMRs), Hospital Information Systems (HISs), Clinical Assessment tools, and systems compliant with Ontario Healthcare Reporting Standards (OHRS).
• Understand personal health information protection legislation and its application to healthcare systems containing personal health information.
• Salesforce Experience — 30%
• Design and configure Salesforce solutions using hands‑on implementation experience.
• Hold Salesforce certifications, including Platform Developer I, Omni Studio Developer, Experience Cloud Consultant, and Administrator.
• Develop and maintain Lightning Web Components (LWC).
• Configure and implement Salesforce Dynamic Forms.
• Design, Analysis, Development and Configuration — 35%
• Support, develop, maintain, and configure Salesforce solutions.
• Configure and troubleshoot Salesforce implementations and integrations with subsidiary systems in development and production environments.
• Integrate Salesforce with other applications using web services and other integration mechanisms.
• Design and support prototypes and proof of concepts.
• Perform root cause analysis to troubleshoot and resolve defects, incidents, and technical issues.
• Document build books, collaborate with implementation teams, and define performance measures for new environments.
• Conduct fit-gap analysis between high‑level requirements and Salesforce Public Sector capabilities.
• Perform diagnostics and identify appropriate approaches to incident management.
• Implement solutions compliant with the Accessibility for Ontarians with Disabilities Act (AODA).
• Work with Velocity platform capabilities, including Flex Cards, Data Raptors, Integration Procedures, Calculation Matrices and Procedures, Omni Scripts, Velocity Data Model, and Salesforce Lightning Web Components (LWC).
• Integrate Salesforce with internal applications.
• Apply knowledge of Salesforce security settings, governor limits, and platform limitations.
• Implement Continuous Integration and Continuous Delivery (CI/CD) practices in Salesforce projects.
• Work in Agile environments using epics, user stories, features, and story points.
• Apply knowledge of MuleSoft integration technologies.
• Management and Communication Skills — 15%
• Demonstrate strong verbal and written communication skills.
• Apply effective interpersonal and negotiation skills.
• Engage stakeholders using strong consulting and relationship management skills.
• Monitor project progress, resolve issues, and report regularly to business and I&IT management decision-makers.
• Develop and support training and communication materials for large‑scale system implementations.
• Collaborate effectively as a team player and consistently meet project deadlines.
• Analytical and Problem‑Solving Skills — 15%
• Apply excellent analytical, problem‑solving, and decision‑making skills.
• Demonstrate strong troubleshooting and analytical capabilities.
• Analyse and resolve issues involving system applications, hardware, software, and telecommunications.
• Provide application fixes to support user acceptance testing (UAT) and deployment activities.
• Support testing and deployment processes to ensure successful implementation.
• Demonstrate motivation, flexibility, attention to detail, creativity, and perseverance.
• Apply strong organizational and multitasking skills while consistently meeting strict deadlines.

Additional Information

This position is listed as Onsite. The resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00 AM and 5:00 PM, excluding lunch breaks, every Monday to Friday inclusive, at the identified Ontario Public Service (OPS) office location.

Extension/Amendment Attestation: Extensions are permitted only to the extent of unused contract days and/or remaining contract funds. No additional funds will be added beyond the maximum contract value, including any extension options set out in the original Statement of Work (SOW). HSC may exercise its option to extend the SOW beyond October 5, 2027, provided that the Master Service Agreement is extended. Any such extension shall be on the same terms, conditions, and covenants as those contained in the SOW.

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