RQ11697 - Change Management Consultant - Senior

Consult; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Consult is seeking a Change Management professional to provide expert guidance and leadership across a project lifecycle in Canada. The role focuses on developing and implementing change strategies, stakeholder engagement, and training plans to drive adoption and minimize resistance.

Responsibilities include coordinating with senior leadership, aligning change activities with stakeholders, and measuring success metrics to track adoption and proficiency within healthcare and other client projects.

Qualifications

• Experience in development of communication plans, change management strategies and training plans.
• Strong presentation and group facilitation skills with the ability to work effectively with a diverse group of internal and external stakeholders.
• Experience applying a structured change management approach and methodology for assigned initiatives.
• Experience defining and measuring success metrics to track adoption, utilization and proficiency related to changes.

Responsibilities

• Provide expertise, consultative advice, guidance of change management principles, methodologies, and tools.
• Develop and implement change management strategies, plans and framework.
• Lead, develop, implement and/or provide input in stakeholder assessments, engagement strategies, and resistance management throughout the project lifecycle.
• Lead, develop, implement and/or provide input in sponsor roadmaps and communications and training plans.
• Ensure alignment of change management activities with stakeholders to remove change barriers and support adoption.

Skills

Change management methodologies

Stakeholder engagement

Training plan development

Communication plans development

Facilitation skills

Project lifecycle understanding

Job description

Deliverables

• Provideexpertise, consultative advice, guidance of change management principles,methodologies, and tools
  
• Developand implement change management strategies, plans and framework
  
• Lead,develop, implement and/or provide input in the development of stakeholderassessments, stakeholder engagement strategies, and resistance managementthroughout the lifecycle of the project
  
• Lead,develop, implement and/or provide input in the development of sponsorroadmaps and communication and training plans throughout the lifecycle ofthe project
  
• Ensurethe alignment of change management activities with participatingstakeholders to remove change barriers, smooth the adoption process andcontribute to problem solving resulting in successful implementation
  
• Supportsenior leadership by developing strategies to foster consensus amongclients/partners and stakeholders to adapt to changes to align with theMinistry’s modernization strategy
  
• Identifypotential people side risks and anticipated points of resistance anddevelop plans to mitigate or address concerns
  
  • Providestrategies methodologies and tools to measure outcomes and success ofchange implementation and adoption. Develop plans for continuousimprovement based on assessment of change success throughout the projectlife cycle.
    

Requirements

Experience and Skill Set Requirements

Must have

• Experience in development of communication plans, changemanagement strategies and training plans
  
• Strong presentation and group facilitation skills with theability to work effectively with a diverse group of internal and externalstakeholders
  
• Experience applying a structured change management approachand methodology for assigned initiatives
  
• Experience defining and measuring success metrics to trackadoption, utilization and proficiency related to changes
  

Skill Set Requirements

General Skills

• Experience and knowledge of change management industrystandards, best practices, methodologies and tools
  
• Experience in development of communication plans, changemanagement strategies and training plans
  
• Strong presentation and group facilitation skills with theability to work effectively with a diverse group of internal and externalstakeholders
  
• Strong conflict management, interpersonal and communicationskills (written and verbal)
  
• Experience with project management fundamentals andunderstanding of the lifecycle of a project
  

Desirable Skills

• Experience identifying and assessing change impacts tobusiness processes and technology solutions to drive adoption
  
• Experience leading medium to large transformational changeprojects
  
• Experience applying a structured change management approachand methodology for assigned initiatives
  
• Experience developing actionable and targeted changemanagement plans that include communications, coaching, training and/or otherresistance management activities
  
• Experience defining and measuring success metrics to trackadoption, utilization and proficiency related to changes
  
• Experience managing the change management process, andapplying change management best practices to support the project or initiative
  

Soft Skills

• Superior verbal and written communication skills toeffectively inform executive decision-making and to report status to corporategovernance bodies including group facilitation skills, experience in preparingreports, proposals, briefing materials, presentations and other communications
  
• Strong consulting skills to engage with stakeholders
  
• Ability to prioritize workload, demonstrate criticalthinking, identify problems, develop and implement solutions
  
• Strong customer service orientation to ensure needs ofclients are effectively met
  
• Demonstrated team player with excellent multi-taskingabilities and a proven track record for meeting strict deadlines
  

OPS and Health Care Experience

• Demonstrated experience in a health or clinical context
  
• Demonstrated experience supporting stakeholder engagementactivities, particularly in a healthcare context
  
• Demonstrated experience with the privacy and securityrequirements of software development in a healthcare or clinical context.