RQ11686 - Software Developer - Senior

Zohorecruit; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Zohorecruit seeks an experienced ServiceNow professional to design, develop, and expand enterprise ServiceNow solutions in Toronto. You will translate complex requirements into tested applications, build integrations, and lead platform governance with a focus on scalability and reliability.

You will demonstrate strong SDLC/Agile practices, drive platform modernization, and maintain or upgrade configurations, roles, and security.

Qualifications

• 5+ years of ServiceNow platform experience.
• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.
• Demonstrated experience building roadmaps, architecture standards, and platform modernization strategies.
• Experience administering ServiceNow in complex enterprise environments.
• ServiceNow CIS-VR certification is highly preferred.

Responsibilities

• Design, implement, and expand data pipelines and ServiceNow solutions.
• Translate technical requirements into working, tested applications.
• Develop detailed programming specifications and generate code, with unit testing.
• Resolve and troubleshoot issues during deployment, migrations, and operation of software packages.

Skills

ServiceNow Development

SDLC

Agile/DevOps

Architecture & Governance

Roadmaps & Strategy

Platform Modernization

ServiceNow Administration

CIS-VR Certification

ServiceNow AI / Automation

Technical Governance

Tools

ServiceNow Platform

Job description

• Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading activities.
  


• Required to translate technical systems specifications into working, tested applications.
  


• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  


• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Development experience with ServiceNow portals and Customer Service Management (CSM)
  


• ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)
  

Preferred:

• Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now
  

Skill Set Requirements:

ServiceNow Development:

• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
  


• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.
  


• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.
  

ServiceNow Architecture, Strategy & Roadmap:

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.
  


• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.
  


• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
  


• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
  


• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.
  


• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.
  

ServiceNow System Administration:

• 5+ years of experience administering ServiceNow in complex enterprise environments.
  


• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.
  


• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
  


• Experience ensuring platform availability, performance, reliability, and operational excellence.
  

Certifications Preferred:

• ServiceNow Certified System Administrator (CSA)
  


• ServiceNow Certified Application Developer (CAD)
  


• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)
  


• ServiceNow Certified Technical Architect (CTA) considered a strong asset
  


• ITIL v4 Foundation or higher certification