RQ11648 – Business Analyst – Senior

S M Software Solutions Inc; Toronto; Sur place; CAD 90 000 - 120 000; Plein temps

Résumé du poste

MINISTRY OF PUBLIC AND BUSINESS SERVICE DELIVERY AND PROCUREMENT in Toronto, Ontario, Canada seeks a Senior Business Analyst to gather, document, and analyze business and IT requirements, define use cases and acceptance criteria, and lead workshops with stakeholders.

Role focuses on process modelling, workflow optimization, and data analysis to support digital transformation initiatives aligned with OPS methodologies and governance.

Qualifications

• Proven experience in gathering, analysing, and documenting data, system, and business requirements.
• Expertise in business analysis working vision diagrams and swim lane diagrams.
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Ability to liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Experience with: JIRA, Confluence, Azure DevOps for requirements tracking and project collaboration.
• Experience with: Visio, Lucidchart, MIRO for process modelling and workflow visualization, and Figma.

Responsabilités

• Provides a comprehensive range of I&T business analysis services for clients with diverse business and technological needs.
• Interacts with business stakeholders and subject matter experts to understand requirements through gathering, documenting, and analysing business needs.
• Prepares and advises on business analysis policies, processes, best practices, and standards across the organization.

Connaissances

Requirements gathering

Requirements management

Business process modelling

Stakeholder engagement

Systems re-engineering

Workflow optimization

Data analysis

IT solution development

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

Outils

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

Description du poste

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11648
We are seeking a Senior Business Analyst with extensive experience in business analysis, requirements gathering, requirements management, business process modelling, stakeholder engagement, systems re-engineering, workflow optimization, data analysis, and IT solution development. The successful candidate will work closely with business stakeholders, subject matter experts, IT teams, and external vendors to analyse business needs, define requirements, develop process models, support digital transformation initiatives, and ensure alignment with OPS methodologies and governance frameworks.

Role Snapshot

• Job Title: RQ11648 – Business Analyst – Senior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario, Canada
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: September 21, 2026
• Estimated End Date: March 31, 2027
• Business Days: 135.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Proven experience in gathering, analysing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working vision diagrams and swim lane diagrams.
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Ability to effectively liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Experience with:
  • JIRA
  • Confluence
  • Azure DevOps for requirements tracking and project collaboration
• Experience with:
  • Visio
  • Lucidchart
  • MIRO for process modelling and workflow visualization
  • Figma

Description

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analysing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices, and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mock-ups, etc.
• Conducts business modelling; use case modelling; conceptual and logical data modelling; process and data flow modelling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
• Monitors progress, resolves problems, and reports regularly to I&IT management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up.
• Experience developing strategies, preparing business cases and cost-benefit analysis.
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes, and conducting stakeholder engagement.
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Desirable Skills

• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies, and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools, and techniques for business analysis such as:
  • Business functional modelling
  • Business event modelling
  • Business process mapping
• Experience in structured, object-oriented, and Agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow-up.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience And Skill Set Requirements

Data & Business Analysis & Requirements Management – 35%

• Strong analytical skills for identifying business problems and proposing solutions.
• Experience in systems re-engineering and workflow optimization.
• Experience with database analysis and SQL language.

Stakeholder Engagement & Communication – 25%

• Excellent documentation and presentation skills for communicating business needs to technical teams.
• Strong negotiation and facilitation skills to align diverse stakeholder interests.

Technical & Tools Proficiency – 15%

• Hands‑on experience with data and business analysis tools, including:
  • SharePoint
  • MS Teams for document management and team collaboration
• Familiarity with data-driven decision‑making tools such as:
  • Power BI
  • SQL
  • Advanced Excel
• Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.

Systems Optimization & Digital Transformation – 20%

• Experience leading systems re‑engineering initiatives to improve efficiency.
• Ability to identify automation opportunities and workflow enhancements.
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
• Strong problem‑solving skills with a focus on data‑driven decision‑making.

Public Sector (OPS) Experience – 5%

• Prior experience working in Ontario Public Sector (OPS) or other government environments.
• Familiarity with OPS governance frameworks, including:
  • Stage Gate
  • ITIL
  • Security policies
  • Other applicable governance frameworks
• Understanding of OPS procurement, regulatory compliance, and service delivery models.

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Note

5 Days Onsite

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