RQ11615 - Business Analyst - Junior

S M Software Solutions Inc; Toronto; On-site; CAD 52,000 - 68,000; Full time

Benefits offered by this job

Onsite work 5 days/wk

Job summary

The Ministry of Public and Business Service Delivery and Procurement seeks a Junior Business Analyst to join a Toronto-based, onsite team. You will gather and document business and data requirements, model processes, and engage stakeholders through workshops and interviews.

You will work with tools like JIRA, Confluence, Azure DevOps, Visio, Lucidchart, MIRO, and Figma to define use cases, user stories, and acceptance criteria, while aligning with OPS procurement and regulatory standards.

Qualifications

• Proven experience gathering, analysing, and documenting data, system and business requirements.
• Experience with vision diagrams and swim lanes for business analysis.
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL language.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• JIRA, Confluence, Azure DevOps for requirements tracking and collaboration.
• Understanding OPS procurement, regulatory compliance, and service delivery models.

Responsibilities

• Provides a comprehensive range of I&T business analysis services for diverse clients.
• Interacts with stakeholders to gather, document, and analyse business needs and requirements.
• Prepares and advises on business analysis policies, processes, and standards.

Skills

Data analysis

Requirements gathering

Use cases

User stories

Acceptance criteria

JAD sessions

Stakeholder interviews

SQL

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

Public sector

OPS procurement

Education

Bachelor’s degree in IT/Business Analysis

Tools

Power BI

SQL

SharePoint

MS Teams

Job description

Client: Ministry of Public and Business Service Delivery and Procurement - RQ11615

We are seeking a Junior Business Analyst with strong experience in business and data analysis, requirements gathering, process modelling, stakeholder engagement, and documentation. The ideal candidate will have hands‑on experience with business requirements, use cases, user stories, acceptance criteria, database analysis, SQL, requirements workshops, JAD sessions, and tools such as JIRA, Confluence, Azure DevOps, Visio, Lucidchart, MIRO, and Figma. Experience with OPS procurement, regulatory compliance, service delivery models, and public sector environments will be an asset.

Role Snapshot

• Job Title: RQ11615 - Business Analyst - Junior
• Client: Ministry of Public and Business Service Delivery and Procurement
• Work Location: Toronto, Ontario
• Work Arrangement: Onsite – 5 Days per Week
• Estimated Start Date: September 21, 2026
• Estimated End Date: March 31, 2027
• Business Days: 135.00
• Extension: Probable after the initial mandate
• Hours: 7.25 hours per day
• Security Level: No Clearance Required

Must Have

• Proven experience in gathering, analysing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working vision diagrams and swim lane diagrams.
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL language.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
• Understanding of OPS procurement, regulatory compliance, and service delivery models.

Nice Have

• Prior OPS or public sector experience.

Responsibilities

• Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analysing business needs and requirements.
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

• Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.
• Applies re‑engineering concepts to promote business improvements through alternative and cost‑effective service delivery approaches.
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies.
• Develops strategies, prepares business cases and cost‑benefit analysis, and conducts feasibility studies for business I&IT initiatives.
• Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mock ups, etc.
• Conducts business modelling; use case modelling; conceptual and logical data modelling; process and data flow modelling; use case surveys; business rules definition and non‑functional requirements definitions for assigned projects.
• Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders.
• Develops performance measures and traceability matrices for business analysis evaluation and conducts follow‑up.
• Experience developing strategies, preparing business cases and cost‑benefit analysis.
• Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement.
• Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope.
• Awareness of emerging I&IT trends and technologies.
• Excellent analytical, problem‑solving and decision‑making skills; verbal and written communication skills; interpersonal and negotiation skills.
• A team player with a track record for meeting deadlines.

Desirable Skills

• Experience in the use of information retrieval packages.
• Knowledge and understanding of Information Management principles, concepts, policies and practices.
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions.
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping.
• Experience in structured, object oriented and agile methodologies for user requirements.
• Experience developing performance measures for business analysis evaluation and subsequent follow‑up.
• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards.

Experience And Skill Set Requirements

Data & Business Analysis & Requirements Management - 35%

• Strong analytical skills for identifying business problems and proposing solutions.
• Experience in systems re‑engineering and workflow optimization.

Stakeholder Engagement & Communication - 25%

• Ability to effectively liaise between business users, IT teams and external vendors.
• Excellent documentation and presentation skills for communicating business needs to technical teams.
• Strong negotiation and facilitation skills to align diverse stakeholder interests.

Technical & Tools Proficiency - 15%

• Hands‑on experience with data and business analysis tools, including:
• Visio
• Lucid chart
• MIRO (for process modelling and workflow visualization)
• Figma
• SharePoint, MS Teams (for document management & team collaboration).
• Familiarity with data‑driven decision‑making tools (Power BI, SQL, Advanced Excel) is a plus.
• Knowledge of ERP, CRM, or Cloud‑based business solutions is an asset.

Systems Optimization & Digital Transformation - 20%

• Experience leading systems re‑engineering initiatives to improve efficiency.
• Ability to identify automation opportunities and workflow enhancements.
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
• Strong problem‑solving skills with a focus on data‑driven decision‑making.

Public Sector (OPS) Experience - 5%

• Prior experience working in Ontario Public Sector (OPS) or other government environments.
• Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.).