Business Analyst (RQ11615) Government Services Integration Cluster

Softline Technology Inc.; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

Softline Technology Inc. is seeking a skilled Business Analyst to provide comprehensive IT business analysis services for clients with diverse needs.

You will interact with business stakeholders to understand and document requirements, and advise on BA policies and standards to promote consistent practices. Responsibilities include leading BA activities across project phases, developing strategies and business cases, modeling processes, and ensuring traceability and performance measurement.

Qualifications

• Must have proven experience in gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Visio diagrams and swim lanes
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL language.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Familiarity with OPS procurement, regulatory compliance, and service delivery models.

Responsibilities

• Provide comprehensive I&T business analysis services for clients with diverse needs.
• Interact with business stakeholders to understand requirements through gathering, documenting, and analyzing needs.
• Prepare and advise on BA policies, processes, and standards to promote consistent practices.
• Lead and conduct BA to assess problems/opportunities and document requirements for IT solutions.
• Develop strategies, business cases, and cost-benefit analyses for initiatives.
• Model processes and data flows; conduct use case and data modeling.
• Monitor progress, resolve issues, and report to I&T management and stakeholders.
• Develop performance measures and traceability for BA evaluation.
• Engage stakeholders and maintain documentation and briefs for leadership.
• Utilize CASE tools to document requirements and scope.

Skills

Analytical thinking

Problem-solving

Communication skills

Team player

Negotiation

Interpersonal skills

Tools

JIRA

Confluence

Azure DevOps

Visio

Lucidchart

MIRO

Figma

SharePoint

MS Teams

Power BI

SQL

Advanced Excel

Job description

Responsibilities

Provides a comprehensive range of I&IT business analysis services for clients with diverse business and technological needs.

Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements.

Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

General Skills

Leads and conducts business analysis in order to assess client’s business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined.

Applies re-engineering concepts to promote business improvements through alternative and cost effective service delivery approaches

Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project, aligning with OPS Unified Project Management Methodology, Enterprise Architecture and Gating Process, and OPS Standard Systems Development Methodologies

Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies for business I&IT initiatives

Develops sound processes for requirements gathering including but not limited to JAD sessions, interviews, mockups, etc.

Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects

Monitors progress, resolves problems and reports regularly to I&IT management and stakeholders

Develops performance measures and traceability matrices for business analysis evaluation and conducts follow-up

Experience developing strategies, preparing business cases and cost-benefit analysis

Experience conducting requirements gathering, developing documentation, including presentations and briefing notes and conducting stakeholder engagement

Experience in the use of Computer Aided Software Engineering (CASE) tools to document conceptual requirements and scope

Awareness of emerging I&IT trends and technologies

Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

Desirable Skills

Experience in the use of information retrieval packages

Knowledge and understanding of Information Management principles, concepts, policies and practices

Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions

Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping

Experience in structured, object oriented and agile methodologies for user requirements

Experience developing performance measures for business analysis evaluation and subsequent follow-up

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards

Experience Requirements

1. Data & Business Analysis & Requirements Management (35%)

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working Visio diagrams and swim lane diagrams
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Strong analytical skills for identifying business problems and proposing solutions.
• Experience in systems re-engineering and workflow optimization.
• Experience with database analysis and SQL language.

2. Stakeholder Engagement & Communication (25%)

• Ability to effectively liaise between business users, IT teams, and external vendors.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• Excellent documentation and presentation skills for communicating business needs to technical teams.
• Strong negotiation and facilitation skills to align diverse stakeholder interests.

3. Technical & Tools Proficiency (15%)

• Hands-on experience with data and business analysis tools, including:
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
• Visio, Lucidchart, MIRO (for process modeling and workflow visualization), Figma
• SharePoint, MS Teams (for document management & team collaboration).
• Familiarity with data-driven decision-making tools (Power BI, SQL, Advanced Excel) is a plus.
• Knowledge of ERP, CRM, or Cloud-based business solutions is an asset.

4. Systems Optimization & Digital Transformation (20%)

• Experience leading systems re-engineering initiatives to improve efficiency.
• Ability to identify automation opportunities and workflow enhancements.
• Understanding of Agile (Scrum, Kanban) and Waterfall methodologies to support IT teams.
• Strong problem-solving skills with a focus on data-driven decision-making.

5. Public Sector (OPS) Experience (5%)

• Prior experience working in Ontario Public Sector (OPS) or other government environments.
• Familiarity with OPS governance frameworks (Stage Gate, ITIL, security policies, etc.).
• Understanding of OPS procurement, regulatory compliance, and service delivery models.

Must Have:

• Proven experience in gathering, analyzing, and documenting data, system, and business requirements.
• Expertise in Business Analysis working Visio diagrams and swim lane diagrams
• Ability to define use cases, user stories, and acceptance criteria for IT solutions.
• Experience with database analysis and SQL language.
• Experience leading requirements workshops, JAD sessions, and stakeholder interviews.
• JIRA, Confluence, Azure DevOps (for requirements tracking & project collaboration).
• Understanding of OPS procurement, regulatory compliance, and service delivery models.

Nice to have:

prior OPS or public sector exp.

Closing Date/Time: 2026-10-13, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite