RQ11561 – Change Management Consultant – Senior

S M Software Solutions Inc; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Ministry of Public and Business Service Delivery and Procurement seeks a Senior Change Management Consultant to lead large-scale, enterprise change initiatives across multiple ministries. You will develop and implement change strategies, multi-year roadmaps, and stakeholder engagement plans while facilitating workshops and training sessions for diverse audiences.

This onsite role requires minimizing resistance and aligning with IT governance and organizational priorities.

Qualifications

• Experience leading large-scale enterprise change initiatives across multiple ministries or organizations.
• Ability to develop and implement change strategies aligned with enterprise IT goals.
• Ability to create multi-year change roadmaps for business stakeholders.
• Experience developing communications plans and materials for diverse audiences, including executive-level communications.
• Experience conducting workshops, briefings, and training sessions.

Responsibilities

• Provide expertise, guidance, and coaching to support organizational change initiatives.
• Help leaders and teams understand change impacts and resistance drivers.
• Act as a visible coach to support leaders and stakeholders as change champions.
• Collaborate with project managers, business analysts, and others to integrate change practices.
• Develop and implement change management strategies, plans, and frameworks.
• Lead development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management.
• Lead stakeholder management and engagement strategies.
• Align change activities with participating stakeholders to remove barriers and ensure adoption.
• Articulate the purpose of change and build consensus among stakeholders.
• Design and conduct change readiness assessments and present findings to plan actions.
• Embed and institutionalize change through knowledge transfer and continuous improvement.

Skills

Change management

Stakeholder engagement

Training delivery

Communication plans

Facilitation

Governance

Change roadmaps

Executive communications

Resistance management

Leadership

Job description

Client: Ministry of Public and Business Service Delivery and Procurement – RQ11561

We are seeking an experienced Senior Change Management Consultant to lead large-scale, enterprise-level change initiatives across multiple ministries. The successful candidate will have strong expertise in developing and implementing change management strategies, creating multi-year change roadmaps, conducting stakeholder impact assessments, facilitating workshops and training sessions, and developing communication plans for diverse audiences, including executive-level stakeholders. The consultant will support digital transformation initiatives, drive stakeholder engagement, minimize resistance to change, and ensure successful adoption aligned with enterprise IT goals, governance requirements, and organizational priorities.

Role Snapshot

• Job Title: RQ11561 – Change Management Consultant – Senior


• Client: Ministry of Public and Business Service Delivery and Procurement


• Work Location: Toronto, Ontario, Canada


• Work Arrangement: Onsite – 5 Days per Week


• Estimated Start Date: September 21, 2026


• Estimated End Date: March 31, 2027


• Business Days: 134.00


• Extension: Probable after the initial mandate


• Hours: 7.25 hours per day


• Security Level: No Clearance Required

Must Have

• Demonstrated experience leading large-scale, enterprise-level change initiatives involving multiple ministries.


• Ability to develop and implement change strategies in multi-stakeholder environments aligned with enterprise IT goals.


• Ability to create and execute multi-year change roadmaps for business stakeholders.


• Experience developing communication plans and crafting clear, compelling materials (e.g., presentations, newsletters, and FAQs) for diverse audiences, including executive-level communications, with the ability to present complex ideas clearly and persuasively.


• Experience conducting workshops, briefings, and training sessions.

Description

The Senior Change Management Consultant will provide expertise, consultative advice, guidance, and coaching to support organizational change initiatives. The consultant will help leaders, teams, partners, and stakeholders understand the impact of change, build change management capabilities, and implement strategies that support successful adoption and sustainment.

Responsibilities

• Work with organizations by providing expertise, consultative advice, guidance, and coaching to build knowledge and expertise in change management principles, methodologies, and tools.


• Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change, and how to support people as they transition through change.


• Be an active and visible coach to support leaders, partners, and stakeholders in their roles as change champions.


• Partner and work collaboratively with key roles such as project managers, business analysts, process improvement specialists, change consultants, and leadership to integrate change practices at all levels of the organization.


• Develop and implement change management strategies, plans, and frameworks.


• Lead, develop, implement, and/or provide input into the development of communication plans, sponsor roadmaps, stakeholder assessments, training plans, and resistance management throughout the project lifecycle.


• Lead stakeholder management, including the identification and analysis of key stakeholders and the development of stakeholder engagement strategies.


• Ensure the alignment of change management activities with participating stakeholders to remove change barriers, smooth the adoption process, and contribute to problem-solving, resulting in successful implementation.


• Ensure that clients/partners and stakeholders are actively engaged in the change, consulted with, and communicated to.


• Articulate the purpose of change in a manner that makes sense to impacted stakeholders and provides a compelling picture of the new organization.


• Build consensus among clients/partners and stakeholders on specific changes designed to better meet their needs.


• Identify potential people-side risks and anticipated points of resistance, and develop plans to mitigate or address concerns.


• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy.


• Administer measurement systems to track adoption, utilization, and proficiency of individual changes.


• Develop an approach to embed and institutionalize change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement, and other related practices.

General Skills

• Experience and knowledge of change management industry standards, best practices, methodologies, and tools.


• Experience developing training, communication, and change management strategies and plans.


• Ability to work effectively and engage with a diverse group of stakeholders, such as senior management, leaders, project managers, and others.


• Strong conflict management, interpersonal, and communication skills, both written and verbal.


• Experience with project management fundamentals and an understanding of the lifecycle of a project.


• Excellent active listening skills.


• Strong analytical and decision-making abilities.


• Strong presentation and group facilitation skills.

Desirable Skills

• Experience identifying and assessing change impacts on the organization’s business processes and technology solutions to drive business and people adoption.


• Experience leading medium- to large-scale transformational change projects.


• Experience working with project leads to apply a structured change management approach and methodology for the people-side changes across assigned initiatives.


• Experience understanding the program/project and related change management issues by identifying key stakeholders and how they will be impacted by the change.


• Experience developing actionable and targeted change management plans that include communications, coaching, training, sponsorship, and/or other resistance management activities.


• Experience defining and measuring success metrics and monitoring change progress to track adoption, utilization, and proficiency related to changes.


• Experience managing the change management process and applying change management best practices to support the project or initiative.


• Experience coordinating efforts with other subject matter experts, including communications specialists, training specialists, and human resource consultants during implementation.


• Ability to influence others at all levels within the organization and move towards a common goal.

Experience And Skill Set Requirements

Change Management Strategy & Execution – 50%

• Demonstrated ability to develop and implement change management strategies supporting digital transformation, e.g., enterprise platform onboarding projects.


• Experience conducting stakeholder impact assessments and readiness evaluations.


• Proven success in driving adoption and minimizing resistance in complex environments.


• Ability to create and execute multi-year change roadmaps.

Stakeholder Engagement & Communication – 30%

• Strong facilitation and interpersonal skills.


• Experience developing communication plans and materials for diverse audiences.


• Experience developing and maintaining effective partnerships with leaders and stakeholders, gathering organizational information, and providing strategic advice and coordination.

Governance, Performance Measures and OPS Context – 20%

• Experience supporting complex, multi-organizational governance processes and executive approvals.


• Ability to align change initiatives with enterprise architecture and strategic priorities.


• Experience developing KPIs and metrics to assess change effectiveness.


• Ability to conduct post-implementation reviews and lessons learned for continuous improvement.


• Familiarity with the Ontario Public Service (OPS) or similar government environments, including an understanding of regulatory compliance and service delivery contexts.