- Work with organizations, by providing expertise,consultative advice, guidance and coaching, to build knowledge and expertise ofchange management principles, methodologies, and tools
- Help leaders and teams enhance their capabilities tounderstand how change impacts people, the reasons why people resist change andhow to support people as they transition through change Be an active andvisible coach to support leaders, partners and stakeholders in their role aschange champions
- Partner and work collaboratively with key roles such asproject managers, business analysts, process improvement specialists, changeconsultants and leadership to integrate change practices at all levels of theorganization
- Develop and implement change management strategies, plansand framework Lead, develop, implement and/or provide input in the developmentof communication plans, sponsor roadmaps, stakeholder assessments, trainingplan, and resistance management throughout the lifecycle of the project
- Leads stakeholder management, including identification andanalysis of key stakeholders, and the development of stakeholder engagementstrategies
- Ensure the alignment of change management activities withparticipating stakeholders to remove change barriers, smooth the adoptionprocess and contribute to problem solving resulting in successfulimplementation
- Ensure that clients/partners and stakeholders are activelyengaged in the change, consulted with and communicated to Be able to articulatethe purpose of change in a manner that makes sense to impacted stakeholders andprovides a compelling picture of the new organization
- Build consensus among clients/partners and stakeholders onspecific changes designed to better meet their needs Identify potential peopleside risks and anticipated points of resistance and develop plans to mitigateor address concerns
- Design and conduct change readiness assessments, evaluateresults, and present findings to stakeholders to plan and carry out a changemanagement strategy
- Administer measurement systems to track adoption,utilization, and proficiency of individual changes
- Develops an approach to embed/institutionalize the change tosustain the benefits achieved, including knowledge transfer, performancemanagement, continuous improvement and other related practices
General Skills
- Experience and knowledge of change management industrystandards, best practices, methodologies and tools
- Experience in development of training, communication, andchange management strategies and plans
- Ability to work effectively and engage with a diverse groupof stakeholders, such as senior management and leaders, project managers, etc.
- Strong conflict management, interpersonal and communicationskills (written and verbal)
- Experience with project management fundamentals andunderstanding of the lifecycle of a project
- Excellent active listening skills Strong analytical anddecision-making abilities
- Strong presentation and group facilitation skills
- Experience identifying and assessing change impacts to theorganization’s business processes and technology solutions to drive businessand people adoption
- Experience leading medium to large transformational changeprojects
- Experience working with project leads to apply a structuredchange management approach and methodology for the people side change acrossfor assigned initiatives
- Experience understanding the program/project and relatedchange management issues by identifying key stakeholders and how they will beimpacted by the change
- Experience developing actionable and targeted changemanagement plans that include communications, coaching, training, sponsorshipand/or other resistance management activities
- Experience defining and measuring success metrics andmonitor change progress to track adoption, utilization and proficiency relatedto changes
- Experience managing the change management process, andapplying change management best practices to support the project or initiative
- Experience coordinating efforts with other subject matterexperts, including communications specialists, training specialists, and humanresource consultants during implementation
- Ability to influence others, at all levels within theorganization, and move towards a common goal
Requirements
Experience and Skill Set Requirements
Must Haves
- Demonstratedexperience in leading large scale enterprise-level (multi-ministry) changeinitiatives.
- Abilityto develop and implement change strategies in multi-stakeholderenvironments, aligned with enterprise IT goals.
- Abilityto create and execute multi-year change roadmaps for the businessstakeholders
- Experiencedeveloping communication plans and craft clear, compelling materials(e.g., decks, newsletters, FAQs) for diverse audience, includingexecutive-level communications, able to present complex ideas clearly andpersuasively.
- Experienceconducting workshops, briefings, and training sessions
Skill Set Requirements
- Demonstrated experience in leading large-scaleenterprise-level (multi-ministry) change initiatives.
- Demonstrated ability to develop and implement changemanagement strategies supporting digital transformation, e.g., enterpriseplatform onboarding projects.
- Experience conducting stakeholder impact assessments andreadiness evaluations
- Proven success in driving adoption and minimizing resistancein complex environments
- Ability to create and execute multi-year change roadmaps
Stakeholder Engagement & Communication
- Strong facilitation and interpersonal skills
- Experience developing communication plans and materials fordiverse audiences
- Ability to build trust and consensus across technical andnon-technical stakeholders
- Experience conducting workshops, briefings, and trainingsessions
- Experience in developing and maintaining effectivepartnerships with leaders and stakeholders, gather organizational information, andprovide strategic advice and co-ordination.
Governance, Performance Measures and OPS Context
- Experience supporting complex multi-organizationalgovernance processes and executive approvals
- Ability to align change initiatives with enterprisearchitecture and strategic priorities.
- Experience developing KPIs and metrics to assess changeeffectiveness
- Ability to conduct post-implementation reviews and lessonslearned for continuous improvement
- Familiarity with Ontario Public Service (OPS) or similargovernment environments, including understanding of regulatory complianceservice delivery contexts.