RQ00793 – Project Manager/Leader – Senior

Cyber-Infomax Solutions Inc.; Toronto; Hybrid; CAD 90,000 - 140,000; Full time

Job summary

Cyber-Infomax Solutions Inc. in Toronto seeks an experienced professional to assess current-state ITSM processes and design future-state operating models, governance, and service management best practices.

You will design and implement integrations using ServiceNow APIs with DPRM, CMDB, SPM, DevOps tools, and CI/CD pipelines, ensuring robust enterprise architectures. In addition, you will establish enterprise release governance, coordinate release calendars, assess risks, and support a hybrid

Qualifications

• Experience assessing current-state ITSM processes and developing future-state operating models, governance frameworks, process improvements, and service management best practices.
• Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
• Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.

Responsibilities

• Assess current-state processes and develop future-state ITSM operating models and governance frameworks.
• Design and implement integrations using ServiceNow APIs with DPRM, CMDB, SPM, and DevOps tools.
• Establish enterprise release governance: release planning, calendars, risk reviews, and post-release assessments.

Skills

ITSM governance

Process improvement

Enterprise integration

Education

CSA certification

Tools

ServiceNow APIs

DPRM

CMDB

SPM

CI/CD pipelines

DevOps tools

Release governance

Cloud services

Cybersecurity controls

Job description

City of Toronto
55 John St. Toronto, Ontario

Must Haves:

• Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
• Experience designing and implementing integrations using ServiceNow APIs and integration technologies with DPRM, Change Management, CMDB, Strategic Portfolio Management (SPM), DevOps tools, CI/CD pipelines, and other enterprise systems.
• Experience establishing and supporting enterprise release governance processes, including release planning, scheduling, release calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
• Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.
• Certifications Required: 1. ServiceNow Certified System Administrator (CSA)
• Location: Up to 3 days onsite (subject to HM’s discretion)