Events Coordinator

Park Hyatt; Toronto; On-site; CAD 50,000 - 60,000; Full time

Benefits offered by this job

Complimentary meals during shift

Employer RRSP Matching Contributions

Complimentary hotel nights and Hyatt/©

Job summary

Park Hyatt Toronto is seeking an Event Coordinator to provide administrative support to the Event Planning Team, coordinate client arrivals, event orders, floor plans, and collaborate with hotel departments to deliver successful group events. The ideal candidate has hospitality experience, strong customer service, detail orientation, and proficiency with key event software and Microsoft Office.

Flexibility in schedule and a willingness to learn are valued as you support VIPs and drive guest

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude and living Hyatt’s values and mission.
• Team oriented individual able to adapt to an ever-changing hospitality and event industry.
• Prior experience in Banquet Operations in a hotel setting preferred.
• History of superior customer service satisfaction.
• Refined verbal and written communication skills.

Responsibilities

• Administrative support to the Event Planning Team.
• Answering phones while in the office and providing guidance to clients on behalf of Event Planning Team.
• Organizing internal bookings.
• Assist with group resumes, event orders and floor plans as needed.
• Positive collaboration with hotel departments and vendors.
• Generating reports as needed.
• Coordinate VIP arrivals, amenities, and special requests related to events and group business.
• Assist with event billing, final account reconciliation, and post-event follow-up.
• Build strong relationships with clients to encourage repeat business.

Skills

Event coordination

Customer service

Hospitality software

Microsoft Office

Communication skills

Teamwork

Detail oriented

Multitasking

Tools

Envision Sales Suite

Opera

Social Tables

Sertifi

Hyatt Planner Portal

Job description

Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Organization- Park Hyatt Toronto Summary Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: to care for people so they can be their best. Located in the heart of Yorkville, Park Hyatt Toronto offers sophisticated luxury, exceptional culinary experiences, and intuitive service in one of the city's most iconic destinations. With striking architecture, thoughtfully designed spaces, and a commitment to personalized hospitality, we create memorable experiences for our guests while providing meaningful opportunities for our colleagues to grow and thrive.

Why should you work at the Park Hyatt Toronto?

• Complimentary meal during shift
• Paid medical days and paid personal days
• Employer RRSP Matching Contributions
• Complimentary hotel nights and discounts at Hyatt properties around the world
• Extended Health and Dental benefits for you and your dependents 30 days after joining
• Tuition reimbursement program
• Great Place to Work® Certified (2023, 2024, 2025)

About the Role – Event Coordinator

Salary Range ($50,000-$60,000)

This position is responsible for providing administrative support to and working closely with a team of Event Managers. Duties of this position include but are not limited to maintaining calendars/meetings schedules, coordinating client arrivals, assisting in detailing event orders, coordinating with internal operations in preparations for groups, and managing group accommodations for Event Managers. The ideal candidate has a friendly demeanor, prior hotel or event experience, the ability to learn new computer programs, can multitask and complete projects in a timely manner. This person should demonstrate exceptional customer service and problem solving skills. Organizational skills, computer proficiency, and communication skills are a must.

Key Responsibilities

• Administrative support to the Event Planning Team
• Answering phones while in the office and providing guidance to clients on behalf of Event Planning Team
• Organizing internal bookings
• Assist with group resumes, event orders and floor plans as needed
• Positive collaboration with hotel departments and vendors
• Generating reports as needed
• Coordinate VIP arrivals, amenities, and special requests related to events and group business
• Assist with event billing, final account reconciliation, and post-event follow-up
• Effective management of small guestroom blocks including the understanding of group’s history and pick up performance with guidance from managers
• Build strong relationships with clients to encourage repeat business and enhance guest satisfaction
• Support hotel initiatives
• Educating customers about Hyatt’s Together by Hyatt program

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment while carrying positive attitude and living Hyatt’s values and mission.
• Team oriented individual able to adapt to an ever-changing hospitality and event industry
• Prior experience in Banquet Operations in a hotel setting preferred
• History of superior customer service satisfaction
• Proficiency desired in Envision Sales Suite, Opera, Social Tables, Sertifi, Hyatt Planner Portal, Microsoft Office.
• Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment
• Willingness to learn tasks in other departments in order to assist during busy times
• Refined verbal and written communication skills
• Strong analytical, organizational and interpersonal skills
• Flexible Schedule

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.