Room Service Server

550_Niagara_Complex_Services Complex Services; Hamilton; On-site; CAD 20,000 - 29,000; Full time

Job summary

Niagara Casinos is seeking a fixed-term room service server to join a fast-paced, team-oriented environment. The role involves taking guest orders, preparing and delivering food and drinks, and balancing transactions while ensuring guest satisfaction.

Ideal candidates have at least 1 year in food and beverage, Smart Serve certification, strong communication, attention to detail, and proficiency with Micros software. This position supports a 24/7 operation and offers an hourly wage of CAD 17.81.

Qualifications

• Minimum 1 year experience in food and beverage environment.
• Smart Serve certification required.
• Strong organizational, multitasking and problem-solving skills.
• Excellent verbal and written communication, attention to detail.

Responsibilities

• Provide remarkable service by anticipating guest needs.
• Take guest orders over the phone and upsell menu items.
• Prepare and deliver food and drink orders.
• Balance transactions in a timely manner.
• Ensure supplies are readily available and support 24/7 operations.

Skills

Customer service

Communication skills

Attention to detail

Education

Smart Serve certification

Tools

Micros software

Job description

Fixed Term (Fixed Term) There are some GREAT PEOPLE out there... we should know we hire them! ROOM SERVICE SERVER Contract $17.81 Application Deadline: August 30, 2026 Do you have a passion for working in a fast-paced, team-oriented environment? Are you a conscientious professional who focuses on the smallest details in order to ensure the highest standards of service? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.

The job involves:

• Providing remarkable service, by recognizing and anticipating guest’s needs
• Taking guest orders over the phone, providing guests with alternatives and suggestions by up selling menu items
• Preparing and delivering food and drink orders
• Balancing transactions in a timely and efficient manner
• Ensuring all necessary supplies are readily available
• Working as one team under stressful conditions during high volume business levels
• Thorough knowledge of all activities and promotions occurring at our casino properties
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Minimum 1 years’ experience in food and beverage environment
• Smart Serve certification
• Strong organizational, multitasking, problem solving and conflict resolution skills
• Excellent communication skills, verbal and written
• Attention to detail
• Proficiency in using Micros software

We thank all applicants for their interest, however, only those selected for an interview will be contacted. We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities.

Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos

Since opening its doors on December 9, 1996, Casino Niagara has been non-stop excitement in the heart of the Niagara Tourism area. Just 8 years later, Fallsview Casino resort opened to the public on June 10, 2004. Built on a cliff overlooking the world-famous Horseshoe Falls, Fallsview Casino Resort is the largest and most elegant gaming resort facility in Canada. This world class gaming and entertainment facility is the crown jewel in Niagara's stunning array of wonders.

At Niagara Casinos we pride ourselves on our employees and strive to create a culture for our associates that demonstrate our values every day. We believe that the differences and unique qualities in people should be celebrated and encouraged. Every employee that works here should feel valued, respected and accepted. At Niagara Casinos, EVERYTHING we do is Customer Service.