Room Attendant - Housekeeping (Spring/Summer 2025)

Accor Hotels; Lake Louise; On-site; CAD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a luxury hotel nestled in the breathtaking Banff National Park. This role offers a unique opportunity to work in a fast-paced environment, ensuring guests have an exceptional experience. With a focus on cleanliness and guest service, you'll play a vital role in maintaining the hotel's high standards. Enjoy extraordinary benefits, including subsidized accommodations and a comprehensive wellness platform. If you have a warm personality and a passion for hospitality, this position will allow you to thrive while surrounded by stunning natural beauty and a supportive team. Embrace the adventure of a lifetime!

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Access to Mountain Explorer Travel Program

Discounts on Food & Beverage

Colleague Lifestyle Program

Opportunities for career development

Qualifications

• Warm and caring personality with a focus on guest needs.
• Excellent organizational skills and ability to work under pressure.

Responsibilities

• Ensure cleanliness of guest rooms and common areas while adhering to hotel standards.
• Assist guests with concerns and requests in a timely manner.
• Comply with all health and safety policies and procedures.

Skills

Organizational Skills

Time Management

Guest Service

Teamwork

Physical Fitness

Education

No formal education required

Job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

What you will be doing:

• Consistently offer a professional, engaging and friendly service
• Ensure the cleanliness of guest rooms, colleague service areas & corridors while adhering to hotel standards
• Making beds, changing sheets and towels
• Cleaning washroom facilities including toilets, bathtubs, sinks, mirrors, floors, bathroom fixtures and others as assigned
• Vacuuming floors, draperies and upholstered furniture
• Dusting of furniture and fixtures
• Stock guest room amenities
• Removal and sorting of linen, garbage and recycling
• Assist guests with concerns and requests in a timely manner
• Placing furniture to its original position and being attentive to the guests belongings by pairing shoes, folding clothes and ensuring that all other personal belongings are cared for
• Comply with all department policies, procedures, and service standards
• Follow and proactively promote all health and safety policies and initiatives
• Report all concerns related to Engineering/Maintenance, health and safety, security or suspicious circumstances (including smells/sights and sound)
• Responsible for the assistance in maintaining a clean and organized backspace and housekeeping cart
• All other duties as assigned

Qualifications

Your experience and skillset includes:

• Warm and caring personality
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• No formal education/experience required
• Prior cleaning experience an asset
• Physically fit as you will be standing and walking throughout shift
• Ability to work well under pressure
• Able to bend and kneel with comfort
• Housekeeping is a very physically demanding position. Duties include repetitive bending, pulling, carrying, high lifting and heavy pushing (up to 50lbs)

Your team and working environment:

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts and hiking trails in the summer
• Hospitality employees worldwide making this a great place to develop lifelong connections

Additional Information

Visa Requirements: Applicants must be legally authorized to work in Canada.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com