Room Attendant

Hilton Whistler Resort & Spa; Whistler Village; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Life & Leisure Program

Extended Health Benefit Plan

Retirement Savings Programs

Complimentary Meals

Free On-Site Staff Parking

Hilton Team Member Travel Program

Educational Assistance Program

Job summary

Hilton Whistler Resort & Spa in Whistler, BC, is seeking a Room Attendant to maintain high standards of cleanliness in guest rooms and surrounding areas. You will service rooms, replenish supplies, and ensure guest privacy with a friendly, professional approach.

The role emphasizes safety, teamwork, and attention to detail, with comprehensive benefits and opportunities for career growth within a welcoming on-site environment.

Responsibilities

• Clean and service a set number of guest rooms, while following correct procedures, including changing bed linens, cleaning bathrooms, vacuuming, dusting, and replenishing supplies.
• Prompt and accurate reporting of completed guest rooms and the reporting of any rooms unable to be serviced, according to set procedures.
• Provide housekeeping service for occupied rooms with the highest regard for guests’ privacy and comfort.
• Respond quickly to guest requests in a friendly and professional manner. Follow up to ensure guest satisfaction.
• Take ownership of the timely completion and documentation of rotating cleaning tasks for guestrooms - according to set procedures.
• Immediate reporting of unsafe conditions and needed repairs, as per guidelines provided.
• Work to prevent damage to the building and its contents.
• Ensure linen rooms and housekeeping equipment are maintained to required standards.
• Work in accordance with Health & Safety mandates and Loss Prevention rules.
• Support environmental- and energy-conservation initiatives.
• Handle chemicals per WHMIS regulations.
• Ensure security of guest property and storage areas as per guidelines.
• Maintain a professional image through conduct, appearance and dress as outlined in the Team Member handbook.
• Contribute to the organization and morale of the housekeeping department.
• Other duties or tasks as assigned

Job description

WHY WORK FOR HILTON WHISTLER RESORT & SPA?

At Hilton Whistler Resort & Spa we’re passionate about creating exceptional guest experiences. Not just through outstanding service, but by creating heartfelt experiences that guests will remember long after their stay. We believe that when our team members thrive, so does our hospitality. That’s why we foster a workplace where growth, inclusion and recognition are a part of everyday life. Join a team where your dedication to guest comfort is valued, your attention to detail is appreciated, and your career in hospitality can flourish.

As a Room Attendant, you will receive the following benefits:

• Life & Leisure Program – Incentive paid out every day that you work!
• Extended Health Benefit Plan
• Retirement Savings Programs
• Complimentary Meals
• Free On-Site Staff Parking
• Participate in Hilton’s Team Member Travel Program
• Educational Assistance Program - Take courses that will assist with your career development

PURPOSE

Responsible for providing housekeeping service and maintaining high standards of cleanliness in guest rooms and surrounding areas, in a timely and organized manner, ensuring a safe and secure environment.

PRIMARY DUTIES

• Clean and service a set number of guest rooms, while following correct procedures, including (but not limited to) changing bed linens, cleaning bathrooms, vacuuming, dusting, and replenishing supplies.
• Prompt and accurate reporting of completed guest rooms and the reporting of any rooms unable to be serviced, according to set procedures.
• Provide housekeeping service for occupied rooms with the highest regard for our guests’ privacy and comfort.
• Respond quickly to guest requests in a friendly and professional manner. Follow up to ensure guest satisfaction.
• Take ownership of the timely completion and documentation of rotating cleaning tasks for guestrooms - according to set procedures.
• The immediate reporting of unsafe conditions and needed repairs, as per guidelines provided.
• Work in such a careful manner that damage to the building and its contents is prevented at all times.
• Ensure that linen rooms and housekeeping equipment are consistently maintained to the required standards.
• Work in accordance with Health & Safety mandates and Departmental Loss Prevention rules.
• Show continuous support for all environmental- and energy conservation initiatives.
• Handle chemicals as per WHMIS regulations.
• Ensure the security of all guest property (including lost & found items), storage rooms and equipment as per guidelines provided.
• Maintain a professional image at all times through conduct, appearance and dress by following
• company policies & procedures as outlined in the Team Member handbook.
• Contribute to the successful organization and morale of the housekeeping department
• Other duties or tasks as assigned

In our commitment to provide a selection process and work environment that is inclusive and barrier free, accommodation will be provided in accordance with the Canadian Human Rights Code. Any special accommodation needs required in order to allow you to participate in the hiring and employment process to your full potential can be arranged in advance by contacting the Hiring Manager to arrange reasonable and appropriate accommodation.