ROOM ATTENDANT

City of Toronto; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Room Attendant to join their Facilities Management Division. This part-time role offers an exciting opportunity to engage with the public and support various events at iconic Civic Centres. The successful candidate will be responsible for setting up and maintaining meeting spaces, ensuring seamless operations during events, and providing excellent customer service. With a focus on teamwork and communication, this position is perfect for those who thrive in dynamic environments and are committed to delivering exceptional service. Join a team that values inclusivity and community engagement!

Qualifications

• Considerable experience in customer service and public interaction.
• Experience in setting up and taking down meeting/event equipment.
• Ability to lift heavy items and perform duties in all weather conditions.

Responsibilities

• Set up and maintain equipment for meetings and events.
• Provide assistance to public and staff during events.
• Perform cleaning duties and operate sound/AV equipment.

Skills

Customer Service Experience

Event Setup and Teardown

Microsoft Office Suite

Communication Skills

Organizational Skills

Problem Solving Skills

Knowledge of Occupational Health and Safety Act

Tools

Computerized Venue Booking System (e.g., CLASS)

Job description

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• Job Category: Buildings, Property Operations & Real Estate
• Work Location:City Hall, Metro Hall, Civic Centres and Squares
• Job Type & Duration: Part-time, 6 monthswith possibilty of renewal
• Hourly Rate and Wage Grade: $25.50 - 27.94
• Shift Information: Monday to Sunday as required up to 40 hours per week per week, (weekdays, weekends, days, afternoons, evenings, and/or holidays)
• Affiliation: L79 Unit B PT
• Number of Positions Open:1
• Posting Period:30-APR-2025 - 14-MAY-2025

Job Description

Please Note: Shifts for the Room Attendant position vary as operations are 7 days a week. The successful candidate must be available to work scheduled shifts during the days, afternoons, evenings, weekends and/or holidays.

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service asa Room Attendantwithin ourFacilities ManagementDivision.

Major Responsibilities:

Reporting to the Supervisor, Customer Support Services, the Room Attendant is required to set up, arrange and store furniture and equipment required in meeting rooms, outdoor meeting/event areas and public floors and provide assistance to public and staff. Responsibilities include:

• Sets up, maintains and removes equipment and furniture for meetings and special events at various Civic Centres locations. Liaises with clients to ensure proper facilitation of events and meetings. Monitors meetings and events while in progress, provides assistance and enforces regulations and policies
• Reviews meeting/event permits, diagrams and daily schedules and sets up each meeting/event accordingly
• Delivers meeting schedules, posts signage and elevator notices
• Provides assistance at meetings by answering telephones, taking and delivering messages. Maintains order during meetings. Escorts officials or undesirables from meetings as directed
• Checks venues/rooms before and following meetings/events and collects/returns articles to clients
• Completes daily check of meeting/event/public spaces and reports to coordinator for any necessary follow up
• Performs cleaning duties such as vacuuming rugs and public seating areas, dusting and polishing furniture and equipment, and washing and mopping floors and equipment. Moves furniture in meeting rooms and reports any damage or repairs required
• Sets up and operates sound and AV equipment during meetings/events
• Answers inquiries from City of Toronto employees, elected officials and members of the public
• May travel to off-site locations/work sites

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Considerable experience providing customer service and dealing with the public.
• Experience in setting up and taking down meeting/event equipment such as tables, chairs, barricades, tents, audio visual and sound equipment, stages, risers and cleaning areas
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
• Experience using a computerized venue booking system, e.g. CLASS.

You must also have:

• Ability to lift, push, pull heavy items and must be able to lift 43 kg.
• Ability to perform the required duties indoors and outdoors in all weather conditions.
• Excellent communication and interpersonal skills with the ability to maintain cooperative working relationships with staff, clients and the general public.
• Good organizational and problem solving skills.
• Ability to work under time constraints and meet deadlines.
• Ability to work cooperatively within a team.
• Knowledge of the Occupational Health and Safety Act and the provisions that apply to this work including WHMIS.
• Ability to work shifts as assigned, including weekends, evenings and holidays.
• Ability to travel to various work locations within the City of Toronto as required.
• Possession of a valid Ontario Driver’s Licence class “G” and the use of a personal vehicle for site visits would be an asset.

Notes

• Employees from the three (3) Local 79 part-time bargaining units will be given priority consideration over external applicants.
• Transfer requests from part-time employees will not be accepted as part of this job posting process. Employees wishing a transfer in accordance with their collective agreement, must submit a transfer request prior to the job being posted in order to be considered.
• If selected, the successful candidate will be reassigned to this part-time position and bargaining unit.
• Applicants are required to demonstrate in their resumethat their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted.
• Assessment may include an interview, written and/or practical test. Location of assessment to be determined.
• Work location reflects what is known at the time of posting.
• An employee's reporting relationship and/or work location may change due to operational reasons and in accordance with their Collective Agreement.

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .