ROOM ATTENDANT

Vintage Hotels; Niagara-on-the-Lake; On-site; CAD 21,000 - 28,000; Full time

Job summary

Vintage Hotels in Ontario is seeking a Room Attendant to maintain cleanliness and guest comfort across our properties. You will be responsible for cleaning guestrooms, ensuring bathrooms are spotless, and upholding hygiene standards.

The role requires strong communication, reliability, and the ability to work independently as well as part of a tenured team; weekend and holiday shifts are common, with opportunities to learn and grow within Lais Hotel Properties' network.

Qualifications

• Customer-focused service with strong interpersonal skills.
• Able to work unsupervised and flexible for shifts.
• Excellent hygiene and communication skills.
• Hospitality experience is an asset.
• WHMIS training an asset.
• Second language is an asset.

Responsibilities

• Provide personalized and exceptional guest service.
• Keep bathrooms clean and free of hair.
• Vacuum guest rooms and maintain cleanliness.
• Keep corridors and doors clean.
• Report maintenance needs.
• Assist with upselling and guest needs.
• Log and label lost and found items.

Skills

Guest service

Interpersonal skills

Self-motivated

Flexible for shifts

Education

Grade 12 recommended

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Room Attendant to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.
Job Title: Room Attendant
Property: Vintage Hotels & Niagara’s Finest Hotels

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: To ensure that guestrooms are cleaned and maintained in a manner consistent with a superior quality hotel.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Ensures bathrooms are clean and free of hair
• Ensures guest room areas are clean and free of dust
• Ensures carpets are vacuumed daily
• Ensures corridors and guest room doors are clean
• Maintains equipment, locker, cupboards, and vacuums
• Ensures cart room and cart are well maintained and organized
• Reports any maintenance needed in rooms to the Maintenance Department
• Reports anything missing in rooms to the Housekeeping Supervisor on duty
• All articles found in rooms to be taken to lost & found daily to ensure the items are logged and labelled correctly
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Professional Requirements:

• Grade 12 is recommended
• Second language is an asset
• Good interpersonal skills and public relations
• Self-motivated
• Able to work unsupervised
• Must be flexible for various shifts including weekends and holidays
• Good organization skills
• Excellent hygiene is a necessity and standard
• Hospitality experience is considered an asset
• Excellent communication skills, especially oral and telephone skills
• WHMIS training an asset
• Previous up‑selling and/or sales experience is considered an asset

Personal Attributes:

• Ability to handle customer complaints
• Punctual and dependable
• Confidence in selling and up‑selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.