HOUSEPERSON

Lais Hotel Properties L; Niagara-on-the-Lake; On-site; CAD 33,000 - 42,000; Full time

Job summary

Lais Hotel Properties Limited is seeking a Houseperson to join our growing team at Vintage Hotels and Niagara’s Finest Hotels properties. This role focuses on assisting with laundry and maintaining public areas to the high standards of our tenured team.

The position offers engagement with guests and opportunities to grow within the hotel group. You will work with a dedicated team, supporting guest experiences by managing laundry flow, restocking supplies, and ensuring cleanliness across public

Qualifications

• One year guest service experience
• Grade 12 education (asset)
• WHMIS training (asset)

Responsibilities

• Provide personalized and exceptional guest service.
• Move laundry bags from rooms to the laundry room.
• Maintain and clean public areas including floors, banisters, walls, and other designated areas.
• Restock all housekeeping supplies.
• Carry or transport laundry bags from rooms to the laundry room.
• Clean windows, washrooms, and meeting rooms as requested.
• Answer guest questions and respond to concerns within your knowledge.
• Stock housekeeping areas with supplies and manage weekly deliveries.
• All other duties as assigned.

Skills

Interpersonal skills

Personal hygiene

Outgoing personality

Sales aptitude

Goal oriented

Ethical conduct

Education

Grade 12 education (asset)

WHMIS training (asset)

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Houseperson to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Houseperson

***Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. ***

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: Responsible for assisting with laundry and maintaining public areas in a manner consistent with a superior quality hotel.

Duties and Responsibilities:

Primary Responsibilities:

• Providing personalized and exceptional guest service at every given opportunity
• Ensure all laundry bags go from room areas to laundry room
• Maintain the public areas of cleaning floors vacuuming and polishing banisters if needed
• Restocking all supplies
• Carries or transports laundry bags from room areas to the laundry room
• Cleans public areas consisting of sweeping, vacuuming, washing and polishing wherever required, the floors, banisters, walls and other areas as needed
• Answers questions and responds to Guest concerns within his/her knowledge as requested
• Cleans windows in hallways or anywhere requested
• Cleans washrooms and meeting rooms
• Empties garbage from Room Attendant carts and offices daily (Niagara properties only)
• Stocks all housekeeping areas with supplies
• Picks up and stores weekly orders of goods from receiving
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our Guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• Must be available for 8am - 4pm shifts.

Secondary Responsibilities:

• Help other departments when requested
• Turn in any found articles to the Housekeeping Supervisor on duty
• All other duties as assigned

Technical/Managerial/Administrative Requirements:

• One year guest service experience

Professional Requirements:

• Grade 12 education (not mandatory but an asset)
• Previous up-selling and/or sales experience is considered an asset
• WHMIS training is considered an asset

Personal Attributes:

• Good interpersonal skills
• Good personal hygiene
• Outgoing and self-confident
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Demands:

• Must be able to lift 20-50 lbs
• Must be able push/pull linen carts
• Walking and standing over extended periods of time

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.