Roofing Service Manager

Donpar Roofing; Vaughan; On-site; CAD 70,000 - 90,000; Full time

Job summary

A reputable roofing company in Vaughan is seeking an experienced Commercial Roofing Service Manager to lead the service department. This role involves overseeing all service activities, ensuring safety standards are met, and generating sales by building customer relationships. The ideal candidate will have at least 3 years of commercial roofing experience, strong leadership skills, and the ability to manage department finances effectively. The company offers a full-time position with growth opportunities in a dynamic environment.

Qualifications

• Minimum 3 years of commercial roofing production/supervision experience.
• Valid driver's license and clean driving record.
• Strong understanding of commercial roofing systems (TPO, EPDM, Modified Bitumen, Metal).
• Proven safety leadership and knowledge of IHSA regulations.
• Excellent communication and customer service skills.

Responsibilities

• Lead, train, and supervise the service department team.
• Generate sales through customer relationships and proposals.
• Oversee all service work and ensure budget compliance.
• Enforce safety standards and recruit skilled workforce.

Skills

Leadership

Customer Service

Sales

Safety Compliance

Problem Solving

Tools

CRM/job management software

Job description

Job Overview

We are seeking an experienced and driven Commercial Roofing Service Manager to lead our service department. This is a hands‑on leadership position responsible for driving profitability, delivering exceptional customer service, and ensuring safe, high‑quality roofing repairs and maintenance on commercial projects.

Key Responsibilities

• Lead, train, and supervise the service department team (technicians, foremen, and support staff)
• Generate sales through customer relationships, prospecting, and preparing competitive proposals
• Oversee all service work from initial call → estimate → repair/maintenance → billing and follow‑up
• Schedule and dispatch crews, manage workflow, track job costs, and ensure projects stay on budget
• Maintain strong communication with customers, crews, production teams, and management
• Enforce strict adherence to company and OSHA safety standards
• Recruit, train, mentor, and retain a skilled and dependable service workforce
• Monitor department finances: review job costs, approve invoicing, manage receivables, and control budgets
• Stay current on roofing systems, materials, codes, and industry best practices

Daily Tasks

• Meet with technicians to plan the day’s work
• Visit job sites to ensure quality and safety
• Handle customer calls, perform roof inspections, and sell service agreements/repairs
• Build estimates and proposals
• Coordinate material orders and equipment needs
• Review time sheets, job costs, and invoices

Required Qualifications

• Minimum 3 years of commercial roofing production/supervision experience
• Valid driver’s license and clean driving record
• Strong understanding of commercial roofing systems (TPO, EPDM, Modified Bitumen, Metal, etc.)
• Proven safety leadership and knowledge of IHSA regulations
• Proficient with technology (phones, tablets, CRM/job management software)
• Excellent communication and customer service skills
• Fluent in English

Who Succeeds in This Role

You’re a natural leader who can motivate crews, close sales, solve problems on the roof, and keep customers happy. You take pride in safety, quality, and running a tight, profitable operation.

If you have a strong roofing background, love leading people, and want to grow with a reputable company, we want to hear from you!

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Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Industry: Construction