Aerospace MRO Customer Liaison

M1 Composites Technology Inc.; Laval (administrative region); On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Group benefits

Retirement savings plan

Professional development

Free underground parking

Employee referral bonuses

Company social events

Career growth opportunities

Job summary

M1 Composites Technology Inc. in Laval, QC is seeking a dynamic customer liaison for aerospace repair and return-to-service.

You’ll be the primary contact for airlines, OEMs, and aviation customers, coordinating quotations, repair orders, and delivery with Engineering, Production, Planning, and Quality teams. This is not a call center; it’s a hands-on role requiring strong communication, problem-solving, and bilingual English/French.

Qualifications

• Diploma or degree in Aerospace, Aviation Technology, Aircraft Maintenance, or related technical discipline.
• Experience in aerospace MRO, manufacturing, technical support, customer service, planning, quality, or program management.
• Strong communication, organization, and problem-solving skills.
• Customer-focused with the ability to manage multiple priorities.
• Microsoft Office proficiency; ERP experience (Quantum is an asset).
• Bilingual in French and English.

Responsibilities

• Coordinate the repair process from quotation through delivery as the primary contact for assigned customer accounts.
• Monitor repair progress, provide proactive customer updates, review quotations and repair orders, resolve issues.
• Build long-term customer relationships through exceptional service.
• Collaborate with Engineering, Production, Planning, and Quality.

Skills

Aerospace MRO experience

Technical support

Customer service

Planning

Quality

Program management

Education

Diploma or degree in Aerospace, Aviation Technology, Aircraft Maintenance, Mechanical Engineering

Tools

Microsoft Office

ERP (Quantum)

Job description

M1 Composites Technology Inc. in Laval, QC is seeking a dynamic customer liaison for aerospace repair and return-to-service.

You’ll be the primary contact for airlines, OEMs, and aviation customers, coordinating quotations, repair orders, and delivery with Engineering, Production, Planning, and Quality teams. This is not a call center; it’s a hands-on role requiring strong communication, problem-solving, and bilingual English/French.