Rider Support Representative

OneUp Components; Squamish; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

Employer-paid health and dental

In-office role in Squamish

Job summary

OneUp Components, based in Squamish, British Columbia, is seeking a Rider Support specialist to help customers worldwide. The role is in-office in Squamish and requires a passion for bikes and hands-on product knowledge.

You will use Google Workspace and a CRM (HubSpot or similar) to assist riders, with a focus on resolving issues quickly and accurately. The position offers a Monday–Friday schedule, paid vacation, and a bonus program.

Qualifications

• Problem-solving mindset and passion for helping customers.
• Background in bike shops (service writing or mechanic) is ideal.
• Tech-savvy with Google Workspace and CRM software (HubSpot or similar).
• Fast typer (45+ WPM) and detail-oriented.
• Positive attitude with openness to feedback and energetic work environment.
• Legal right to work in Canada.

Responsibilities

• Get customers back on their bikes using product knowledge.
• Provide stellar support with refined processes and empathy.
• Maintain courteous, light, and helpful communications.
• Know the OneUp products to answer inquiries accurately.

Skills

Problem-solving

Bike knowledge

Tech-savvy

Typing speed

Detail-oriented

Positive attitude

Tools

Google Workspace

HubSpot CRM

Job description

ABOUT US

At OneUp Components we create innovative, class leading products to improve our ride. Every product we make has to be something we'd buy with our own money and ride on our own bikes. We are a global organization with a core focus on engineering, value, customer satisfaction and reliability. Our Rider Support team answers the needs of OneUp Components customers from around the world. We field questions, provide warranty support and tackle the full spectrum of customer service logistics on a global scale. Each member of our team is empowered to find solutions to riders just like them. We do what’s needed to get riders back on their bikes.

KEY RESPONSIBILITIES

Get customers back on their bikes.

Use your technical bicycle knowledge and our refined processes to provide stellar support.

Manners.

Our people are impeccable in their empathy and show it through light, helpful and kind communications.

Knowing the product.

Deploy your hands‑on understanding of OneUp and bicycle components so you know exactly what our customers are inquiring about and how to help.

WHAT YOU BRING TO THE TABLE

Problem‑solving passion. You find genuine satisfaction in helping people.

Experience. A background in bike shops (service writing, mechanic) is ideal but simply knowing your bikes inside and out is a great starting point.

Tech‑savvy. You’re comfortable to work with Google Workspace, CRM software (HubSpot or similar), and you type 45+ WPM.

Detail‑oriented. You learn fast, retain technical systems, and stay organized.

Positive attitude. You’re solution‑minded, open to feedback and add energy to your environment. You have ongoing legal working status in Canada.

WHAT TO EXPECT

This in office, Squamish based position is for 9 full‑time days out of every 10; every second week you will have an extra day off. The position assumes a Monday‑Friday schedule with every second Friday off. 8 hours/day with a 30‑minute paid lunch break. (36h / week average), flexible hours within reason and approval. You will accrue 10 paid vacation days per year to start. Dependent on skill set, qualifications, industry experience the compensation for this role will be in the range of $48,000 - $52,000 CAD year, paid semi‑monthly. In addition there is an annual performance bonus + fully employer‑paid group health and dental insurance.

We create innovative, class leading, components to improve our ride. Every product we make has to be something we would buy with our own money. OneUp is based in Squamish, British Columbia, Canada. Squamish is a mountain town halfway between Vancouver and Whistler. Squamish has world‑class trails and riders that put extreme demands on their bikes every ride. It’s the perfect product testing ground for mountain bike components. OneUp was started because the 3 engineers who founded the company wanted to ride, live and work in Squamish.