Customer Service Assistant (CSA)

OneUp Components; Squamish; On-site; CAD 48,000 - 52,000; Full time

Benefits offered by this job

10 paid vacation days per year

Performance-based bonus

Comprehensive group benefits

Job summary

OneUp Components in Squamish is looking for a Customer Service Assistant to support riders in returning to riding. This in-office position requires excellent communication skills, customer-facing experience, and the ability to solve technical problems.

Working Monday to Friday with flexible hours, the role offers a salary range of $48,000–$52,000 CAD per year, along with performance-based bonuses and comprehensive benefits.

Qualifications

• Passion for solving problems and helping people.
• Experience with cloud-based platforms and CRM software.
• Legal working status in Canada for at least two years.

Responsibilities

• Assist customers in returning to riding through excellent communication.
• Work within a collaborative team focused on positive assistance.
• Develop understanding of OneUp Components and technical problem-solving.

Skills

Customer-facing bicycle shop experience

Computer literacy

Detail-oriented

Positive outlook

Solution-minded

Tools

Google Workspace

HubSpot

Job description

About OneUp Components

At OneUp Components, we create innovative, class‑leading products to improve the ride. Every product we make is something we would buy with our own money and ride on our own bikes.

Role Overview

Customer Service Assistant – assist riders in getting back to riding through excellent written communication and rider‑focused processes.

Key Responsibilities

• Help customers return to riding through excellent written communication skills and rider‑focused processes.
• Work within a collaborative team focused on positive and efficient customer assistance.
• Develop a hands‑on understanding of OneUp Components with an eye for technical problem solving and knowledge of customer inquiries.

What You Bring to the Table

• Passion for solving problems and satisfaction in helping people.
• Customer‑facing bicycle shop experience; service writing experience is a plus for the mechanical knowledge and customer service skills needed.
• Computer literacy; Google Workspace, typing rate 45WPM+.
• Experience with cloud‑based platforms and CRM software (HubSpot ideally).
• Detail‑oriented, able to learn and retain technical systems.
• Positive outlook, solution‑mindful, methodical and organized.
• Comfortable working in a dynamic and sometimes distracting environment.
• Legal working status in Canada for at least two years.

Work Schedule

In‑office, Squamish‑based position. 9 full‑time days out of every 10; every second week an extra day off. Monday‑Friday schedule with every second Friday off. No remote option. 8h/day with a 30‑minute paid lunch break (36h/week average), flexible hours within reason and approval. 10 paid vacation days per year to start.

Compensation & Benefits

Salary range: $48,000–$52,000CAD per year, paid semi‑monthly. Annual performance‑based Short Term Incentive Plan (bonus) and access to a fully funded comprehensive group benefits/insurance plan.

Location

Squamish, British Columbia, Canada.

We are an equal opportunity employer.